Anastasiia Ogneva
Dubai
Summary
Multilingual account management professional with 3+ years of international experience in customer service, client support, and administrative coordination. Fluent in Russian and English, with a proven ability to build strong client relationships, manage high-value accounts, and drive business growth. Adept at working autonomously in fast-paced environments and passionate about delivering value through tech-driven customer success. Eager to contribute to Fresha’s mission by helping partners maximize their presence and performance on the marketplace.
Overview
6
6
years of professional experience
Work History
Cabin Crew
Emirates Airline
03.2022 - 04.2025
- Handling high profile customers, their queries and complaint resolution
- Ensuring Passenger Safety and Comfort
- Providing Excellent Customer Service
- Managing In-Flight Sales
- Handling Emergency Situations
- Promoting Brand Image
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Secretary-Executive Assistant
Legrand
12.2021 - 03.2022
- Managing Executive's Schedule
- Correspondence Handling
- Document Management
- Meeting Coordination and Travel Arrangements
- Liaising with Clients and Stakeholders
- Office Management
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Teacher of English and German
Lingua +
06.2021 - 12.2021
- Lesson Planning and Delivery
- Assessing Student Progress
- Classroom Management
- Parent Communication
- Providing Individual Support and Student Motivation and Engagement
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Assistant Manager
H&B Provisions
05.2019 - 08.2019
- Customer Service
- Store Operations
- Sales and Promotion
- Reporting and Record-Keeping
- Health and Safety Compliance
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor's Degree - Teaching English and German
Ulyanovsk State Pedagogical University
Ulyanovsk, Russia07.2021
THE GERMAN LANGUAGE COURSES -
F+U ACADEMY OF LANGUAGES
Berlin, Germany02.2020
Skills
- Complaint resolution
- Team collaboration
- Conflict resolution
- Problem solving
- Cultural awareness
- Adaptability
- Document management
- Customer service
Languages
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Arabic
Beginner (A1)
Hobbies and Interests
- Customer Service Excellence
- Travel and Cultural Exchange
- Leadership and Teamwork
- Administrative Organization
- Language and Linguistics
Timeline
Cabin Crew
Emirates Airline
03.2022 - 04.2025
Secretary-Executive Assistant
Legrand
12.2021 - 03.2022
Teacher of English and German
Lingua +
06.2021 - 12.2021
Assistant Manager
H&B Provisions
05.2019 - 08.2019
Bachelor's Degree - Teaching English and German
Ulyanovsk State Pedagogical University
THE GERMAN LANGUAGE COURSES -
F+U ACADEMY OF LANGUAGES
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