Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Maria Sehee Kim

Maria Sehee Kim

Summary

I am a positive, genuine and sociable individual with over a decade of experience in customer service. I am capable of being proactive and professional in a fast paced and sometimes high stress working environment. I am well versed in working with others and value the importance of teamwork and effective communication. I always strive to conduct myself with a high level of care and integrity. I am eager to find a role in which I can apply my current skills and develop new ones.

Overview

14
14
years of professional experience

Work history

Cabin Crew

Emirates Airlines
Dubai
07.2014 - 08.2022
  • First Class cabin crew
  • Ensured the safety and security of all crew and passengers by following standard operating procedures and maintaining constant situational awareness
  • Group Medical Training
  • Provided personalized inflight customer service to ensure a pleasant flight
  • Worked well in a team environment

Manager

JOEY Restaurant Group
Vancouver
01.2012 - 06.2014
  • Responsible for sales and respective budgets to maximize profit
  • Dealt with customer compliments and complaints
  • Impacted JOEY brand culture by hiring, training and developing all positions in thefront of house (FOH)
  • Performance reviews for FOH partners
  • In charge of scheduling for all FOH partners
  • Recruitment and interviews
  • In charge of inventory and ordering of all bar related products for restaurant
  • Maintained physical environment of restaurant
  • Ensured restaurant met all government safety and hygiene guidelines

Server and Bartender

JOEY Restaurant Group
Vancouver
01.2010 - 01.2012
  • Provided excellent above and beyond experience for customers
  • Create new and retain existing customers

Guest Service Team

JOEY Restaurant Group
Vancouver
01.2009 - 01.2010
  • Direct and control flow of service in the restaurant
  • Manage reservations and events

Education

Bachelor of Arts - Political Science and International Relations

University of British Columbia
Canada
04.2001 -

High School Diploma -

Westview Secondary School
Canada

Mastery in LeadershipEssential Impact - undefined

Excelerator Coaching 3 Day Workshop - undefined

SDI (Strength Deployment Inventory) Training - undefined

2012

Skills

  • Customer service
  • Complaint resolution
  • Emergency management
  • Recruitment
  • Training and development
  • Schedule management
  • Stock management


Languages

English
Fluent
Korean
Intermediate

Timeline

Cabin Crew

Emirates Airlines
07.2014 - 08.2022

Manager

JOEY Restaurant Group
01.2012 - 06.2014

Server and Bartender

JOEY Restaurant Group
01.2010 - 01.2012

Guest Service Team

JOEY Restaurant Group
01.2009 - 01.2010

Bachelor of Arts - Political Science and International Relations

University of British Columbia
04.2001 -

High School Diploma -

Westview Secondary School

Mastery in LeadershipEssential Impact - undefined

Excelerator Coaching 3 Day Workshop - undefined

SDI (Strength Deployment Inventory) Training - undefined

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Maria Sehee Kim