Andaleeb Sheikh
Dubai
Summary
HR Operations Assistant with extensive experience in enhancing customer satisfaction and streamlining service delivery across healthcare and media sectors. Demonstrates a results-oriented approach to process improvement and conflict resolution, leveraging critical thinking and empathy to foster lasting relationships. Proficient in Microsoft Office Suite, committed to driving innovative solutions and enhancing customer engagement through strategic leadership. Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Overview
20
20
years of professional experience
Work History
Administrator
Zee Real Estate
Dubai
09.2025 - Current
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
Customer Service Representative
Paras Hospital
Chandigarh, India
01.2024 - 12.2024
- Enhanced patient satisfaction through effective communication and proactive issue resolution.
- Fostered a welcoming environment for patients, enhancing satisfaction and building trust through active listening and empathy.
- Implemented feedback mechanisms to capture patient insights, leading to measurable improvements in service delivery and care quality.
- Coordinated with healthcare staff and departments to streamline communication, resulting in faster response times and improved patient outcomes.
- Actively engaged with patients to build trust, fostering a welcoming environment that encouraged positive interactions and feedback.
- Delivered exceptional patient care and support, demonstrating empathy and emotional intelligence.
- Contributed to conflict resolution and collaborated with the healthcare team to provide personalized care.
- Maintained a customer-centric mindset, ensuring patient comfort and satisfaction.
- Fostered strong relationships with patients by actively listening to their concerns, enhancing overall patient satisfaction and trust in the healthcare service.
- Implemented streamlined communication protocols with healthcare teams, ensuring timely updates and reducing response times for patient inquiries.
Intern
Radio Mirchi 98.3
Nagpur, India
02.2023 - 12.2023
- Produced engaging audio content, enhancing brand presence and audience interaction.
- Increased listener engagement through dynamic presentations and voice modulation.
- Aligned content with brand goals, ensuring cohesive station identity.
- Collaborated on festival content, fostering audience loyalty.
- Developed and voiced advertisements, contributing to creative campaigns.
Patient Relations Executive
Alexis Multi-Specialty Hospital
Nagpur, India
09.2017 - 12.2018
Customer Service Executive
Zak Money Transfer
Ilford, London
01.2006 - 10.2007
- Facilitated international transactions and addressed customer inquiries with precision and professionalism.
- Participated in team collaboration, contributing to smooth operations and customer relationship-building.
- Utilized strong communication skills and attention to detail to ensure high quality service delivery.
- Provided exceptional support for international transactions, enhancing customer satisfaction and fostering repeat business.
- Worked closely with team members to ensure efficient operations, contributing to a cohesive environment that prioritized customer needs.
Education
Diploma in Intl Airline & Travel Management - Tourism & Trade
Wings Institute of Management
Nagpur, India08-2004
Bachelor of Arts -
Nagpur University
Nagpur, India05-2003
Skills
- Email Drafting
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Administrative procedures
- Customer relationship building
- Operational support
- Verbal communication
- Office management
Languages
English
Advanced
C1
Urdu
Proficient
C2
Hindi
Proficient
C2
Arabic
Beginner
A1
Punjabi
Proficient
C2
Hobbies and Interests
I'm a joyful, hardworking, and empathetic individual who enjoys meeting new people and creating positive connections. I have a passion for home decoration, cooking, and singing, and I take pride in understanding and supporting others. Along with strong communication and interpersonal skills, I'm highly organized, adaptable, and a great problem-solver. I'm also skilled in active listening, conflict resolution, and multitasking, which clearly justifies my personality as an ambivert.
Timeline
Administrator
Zee Real Estate
09.2025 - Current
Customer Service Representative
Paras Hospital
01.2024 - 12.2024
Intern
Radio Mirchi 98.3
02.2023 - 12.2023
Patient Relations Executive
Alexis Multi-Specialty Hospital
09.2017 - 12.2018
Customer Service Executive
Zak Money Transfer
01.2006 - 10.2007
Diploma in Intl Airline & Travel Management - Tourism & Trade
Wings Institute of Management
Bachelor of Arts -
Nagpur University