Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Andreea Bilgar

Andreea Bilgar

Abu Dhabi,United Arab Emirates

Summary

Experienced Purser at Etihad Airways in Abu Dhabi, UAE, with a proven track record of managing crew performance, service delivery, and customer wellbeing. Demonstrates exceptional time management and problem-solving skills in high-pressure environments. Consistently achieves performance goals through professionalism, enthusiasm, and creativity. Expert in VIP etiquette and dignitaries' protocols with advanced knowledge of premium travel concepts. Committed to delivering five-star service across all classes while maintaining safety procedures and cultural protocol awareness.

Overview

10
10
years of professional experience

Work history

Purser

Etihad Airways
Abu Dhabi, UAE
02.2025 - Current
  • Fully responsible for crew members' performance, service delivery, and customers' wellbeing.
  • Gracefully resolving customers' issues and complaints.
  • Effective time management skills in last-minute circumstances and extremely busy environments.
  • Selected as a member for charter flights, representing the airline and being responsible for understanding the guests' needs, special occasions, and businessmen requiring rest and privacy, creating a tailor-made treatment, and building a rapport with the customer.

First Class Flight Attendant

Etihad Airways
Abu Dhabi
07.2023 - 02.2025
  • Delivering silver service for exclusive travellers in First Class with Etihad, catering to each guest's needs on a personal basis.
  • Expert on VIP etiquette and dignitaries' protocols, having an advanced understanding of the premium travelling concept, food plating and presentation, catering order knowledge, and wine pairing.
  • Committed to go above and beyond with the utmost dedication and class.

Business Class Flight Attendant

Etihad Airways
Abu Dhabi
03.2022 - 07.2023
  • Building strong relationships with customers, and promoting brand values.
  • Earned exemplary ratings on performance reviews, demonstrating initiative, drive, creativity, and commitment in delivering five-star service to our customers.
  • Keeping up to date with the latest safety, medical, and service updates with the airline and the aviation industry.

Economy Class Flight Attendant

Etihad Airways
Abu Dhabi
06.2015 - 03.2022
  • Responsible for keeping customers safe and promoting a positive image of the airline.
  • Providing additional assistance to passengers with special needs.
  • Administering first aid and medical care if required in case of an emergency.

Education

Master of Business Administration - Economics and International Business

Bucharest University of Economics Studies
/2009 - /2011

Bachelor of Business Administration - Economics and International Business

American- Romanian University
/2005 - /2009

Skills

  • Professional
  • Interpersonal awareness
  • Customer service and communication
  • Teamwork
  • Time management efficiency
  • Safety procedures knowledge
  • Flexibility in schedule
  • Cultural protocol knowledge

Languages

Romanian
Native language
Romanian
Native
English
Fluent
Spanish
Fluent

Timeline

Purser

Etihad Airways
02.2025 - Current

First Class Flight Attendant

Etihad Airways
07.2023 - 02.2025

Business Class Flight Attendant

Etihad Airways
03.2022 - 07.2023

Economy Class Flight Attendant

Etihad Airways
06.2015 - 03.2022

Master of Business Administration - Economics and International Business

Bucharest University of Economics Studies
/2009 - /2011

Bachelor of Business Administration - Economics and International Business

American- Romanian University
/2005 - /2009

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Andreea Bilgar