ANEESH GREGORIOUS
DUBAI,UAE
Summary
Confident service advisor with strong people and communication skills. Tenacious attitude towards problem-solving and excellent grasp on internet technology. Proven success in answering customer queries quickly and effectively. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Warranty Costing Clerk (JLR)
Al Tayer motors
Dubai, Dubai
2023.12 - Current
- Checked invoices against purchase orders, ensuring alignment with contractual agreements.
- Delivered timely financial reports to aid decision making processes within the organisation.
- Performed routine clerical tasks, enhancing overall work efficiency in the department.
Customer service and operation analyst
Value Drive Technologies (SPINNY)
Coimbatore, India
2021.11 - 2023.12
- Ensured processes, workflow, procedures and operations complied with regulatory standards by analysing processes regularly.
Service advisor
Maruti Suzuki Dealer
Nagercoil, India
2018.03 - 2020.11
- Contributed to business growth by confirming that customers were satisfied with service and quality,Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Warranty administrator
Lexus and Toyota Dealer (Nandi Toyota) Bangalore
Bangalore, India
2014.02 - 2017.02
- Enhanced overall efficiency with organised documentation of warranty issues.
- Coordinated with service departments to resolve client concerns swiftly.
Service advisor
Toyota dealer (Nandi toyota)
Bangalore, India
2012.11 - 2014.02
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Handled administrative tasks for effective service delivery.
Education
Bachelor of Engineering - Mechanical engineering
Anna university (Lord jeggannath college )
India 2008.08 - 2012.06
Skills
- Operational efficiency
- Client Relationship Management
- Effective decision making
- Team Leadership
- Administration duties
Languages
English
Fluent
Malayalam
Fluent
Tamil
Fluent
Hindi
Intermediate
Kannada
Intermediate
Affiliations
- Travelling, music
Timeline
Warranty Costing Clerk (JLR)
Al Tayer motors
2023.12 - Current
Customer service and operation analyst
Value Drive Technologies (SPINNY)
2021.11 - 2023.12
Service advisor
Maruti Suzuki Dealer
2018.03 - 2020.11
Warranty administrator
Lexus and Toyota Dealer (Nandi Toyota) Bangalore
2014.02 - 2017.02
Service advisor
Toyota dealer (Nandi toyota)
2012.11 - 2014.02
Bachelor of Engineering - Mechanical engineering
Anna university (Lord jeggannath college )
2008.08 - 2012.06
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