ANISH KOOTTIKKAL MOHANAN

* Plan and sell transportations, accommodations, insurance and other travel services
* Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
* Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
* Book transportation, make hotel reservations and collect payment/fees
* Use promotional techniques and prepare promotional materials to sell itinerary tour packages
* Deal with occurring travel problems, complaints or refunds
* Attend travel seminars to remain updated with tourism trends
* Enter data into our software and maintain client files
* Network with tour operators
* Maintain statistical and financial records
* Meet profit and sales targets

• Greeting guests/customers.
• Manage guest/customer complaints.
• Taking messages.
• Managing mail, luggage and deliveries.
• Perform basic administrative/secretarial/reception duties.
• Running errands to assist guests.
• Arranging transportation and excursions upon visitor request.
• Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation.
• Arranging tours and activities.
• Making dinner/event reservations for guests.
• Obtaining tickets for events.
• Arranging special services.
• Providing or arranging for general business services for guests.
• Managing customer/guest requests for housekeeping and/or maintenance.
• Develop network of contacts, service providers and businesses within their communities to serve guests.

• Transporting guest luggage & ensure that it is in good condition.
• Responsible for unloading luggage at curbside upon a guest's arrival, as well as delivering the luggage to a guest's room after check-in.
• Store luggage for guests as needed before or after check-in/check-out, and usually load it directly into the taxicab or rental vehicle upon request.

• Bellman responsibilities include assisting guests with making arrangements for local activities.
• They help guests buy tickets to shows or local attractions.
• Bellmen can also assist with getting a rental car, as well as calling for and to hail a cab for guests.

• Company Overview: Abu Dhabi National Hotels
• Assist and retrieving guests vehicles.
• Bell service staff often give advice on local things to do and see, recommending restaurants in various price ranges and local attractions.
• To ensure that the needs and request of the guests are all met and make their stay memorable.
• Abu Dhabi National Hotels

• Also responsible for welcoming guests.
• Providing directions and any other guest related assistance.
• Provide valet parking services to safely and efficiently move guest automobiles.

• Valets will stand in front of the establishment, get keys from the drivers.
• Help with any luggage.
• Drive the car to a parking lot, or parking space near the establishment.