Anish Sashidharan

• Managed a multi-product sales team covering Personal Loans and Credit Cards, ensuring consistent achievement of business targets.
• Led a team of 6 executives each for Credit Cards and Personal Loans, driving productivity and sales performance across both portfolios.
• Generated 272 credit card sales and achieved AED 12,882,679 in personal loan disbursements within 7 months.
• Monitored daily team performance, provided coaching and support, and implemented strategies to improve conversion and overall sales efficiency.
• Coordinated sales operations, lead distribution, and pipeline management to strengthen business growth and target achievement.
• Supported cross-selling initiatives and maintained high performance across multiple financial products.

• Emirates NBD, Priority Banking
• Single point of contact for Customer service & operations * Managed Vendor, procurement, Scheduling, Forecasting, service quality, Risk and compliance, Planning KPI's. Coaching and feedback, Empowerment, Monthly dashboards, Training etc.
• Going through customer conversations to analyze and identify gaps and scope of improvement
• Setting up regular meetings with business partners to update on the progress.
• Sharing innovative ideas to enhance product or process efficiency of internal users & external customers.
• Coordinating with other departments for smooth function, minimize customer impact and increase customer experience.
• Handling escalated customer complaints

Emirates NBD - PSB- OJT Batch

• Managed 43 new hire agents and 6 SMEs.
• Trained and improved skills of agents and showed steady progress in 3 months.
• Was point of contact for major escalations.
• Acted as mentor and provided oversight, coaching and training to support staff.

• Ensured smooth business operations by leading team positively
• Contributed innovative ideas at internal and external meetings to promote business growth
• Communicated information to staff during productive meetings
• Developed innovative strategies to align with business plan
• Organised and conducted staff meetings on development plans
• Served as primary contact for team issue resolution
• Enhanced service to boost sales and meet team targets

• Attend to Escalated Customer queries and provide end to end resolution.
• Identify operational issues and devise goals & plans to address them.
• Devise measurable & observable steps to achieve operational outcomes.

• Respond to customers inquiries, providing quality service to customers and associates’ inquiring about their banking and credit card inquires.
• Listened attentively to caller’s needs to ensure positive customer experience.
• Strive for quick complaint resolution; commended by supervisor for ability to resolve problems on first call and avoid escalation of issues.
• Excel within service-oriented company, demonstrating talent for communicating effectively with customers from diverse backgrounds.
• Constantly achieving sales targets individually.