HASSAN MOUSTAFA
Dubai
Summary
Results-driven Customer Service Representative experienced in managing high-volume, omnichannel inquiries across government hospitals, primary healthcare centres, and specialty clinics. Delivered effective support for Dubai Health Authority services by navigating Health Regulation Sector guidelines to resolve complex patient and facility inquiries while ensuring compliance with UAE healthcare data protection standards.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Direct Sales Executive - Emirates NBD Bank
MYCON
08.2025 - Current
- Presented banking products and advised customers on eligibility and benefits, ensuring informed decision-making.
- Maintained an active sales pipeline and converted leads into approvals.
- Generated qualified leads through strategic networking, corporate visits, and targeted referrals, enhancing customer acquisition.
- Identified market opportunities through detailed competitor analysis, contributing to strategic sales initiatives.
- Ensured compliance with KYC, AML, and bank policies.
Call Centre Agent ( DHA)
DATA DIRECT
06.2024 - 05.2025
- Achieve and exceed monthly sales targets for Personal Loans and Credit Cards.
- Managed end-to-end sales process, ensuring accurate documentation and timely application submission to streamline customer experience.
- Acquired new customers through referrals, prospecting, cold calling, and direct sales, enhancing customer base.
- Analyse customer financial needs and recommend suitable banking solutions.
- Built long-term customer relationships, fostering loyalty and increasing retention and referrals.
Sales Officer
Vodafone Egypt
01.2023 - 05.2024
- Exceeded monthly sales targets through upselling and cross-selling.
- Built strong customer relationships and delivered excellent customer service.
- Recommended mobile, internet, and digital solutions tailored to meet customer needs, enhancing their overall experience.
- Processed activations, SIM replacements, and account updates efficiently, ensuring customer satisfaction.
- Maintained up-to-date knowledge of products, services, and promotional campaigns to better assist customers.
Education
Bachelor's degree - Arts and Education (English Department)
TantaUniversity
Egypt01-2022
Skills
- Sales & Business Development
- Personal Loans & Credit Cards
- Lead generation
- Consultative Selling
- Upselling & Cross-selling
- Negotiation & Closing
- Needs analysis
- CRM management
- Compliance management
- Microsoft Office
- Problem Solving
- Communication & Presentation
- Time Management
Languages
Arabic
English
Custom
Available upon request.
Timeline
Direct Sales Executive - Emirates NBD Bank
MYCON
08.2025 - Current
Call Centre Agent ( DHA)
DATA DIRECT
06.2024 - 05.2025
Sales Officer
Vodafone Egypt
01.2023 - 05.2024
Bachelor's degree - Arts and Education (English Department)
TantaUniversity