Anitha Santhosh
Venjaramoodu
Summary
Detail-oriented professional with expertise in report generation and document preparation. Proficient in data entry and management, demonstrating advanced skills in MS Office and Excel. Proven track record in effective communication and call quality assurance, ensuring accurate product knowledge delivery. Committed to data privacy and efficient operation of multi-line telephone systems.
Overview
3
3
years of professional experience
Work history
Tele caller plus Receptionist
AVJ associates (Real Estate)
Thiruvnanthapuram, India
03.2025 - Current
- Managed high volume of inbound calls, ensuring quick response times.
- Assured adherence to company policies, resulting in reduced legal risks.
- Fostered team collaboration to increase productivity levels on the floor.
- Maintained accurate records to enhance data integrity.
- Mitigated client dissatisfaction with swift complaint resolution.
- Conducted thorough follow-ups to guarantee satisfactory problem resolution.
- Exhibited empathy during customer interactions, fostering stronger relationships.
Tele Calling Staff
Private Sector
Venjaramoodu
06.2024 - 12.2024
- Expert in building strong customer relationships via phone.
- Surpassed sales targets via relationship-driven strategies.
- Strengthened client bonds through effective phone communication.
- Enhanced retention by prioritizing customer engagement.
- Exceed sales goals through relationship-focused strategies.
Office Assistant
Grameen Sowhrudha Nidhi
Venjaramoodu
03.2023 - 03.2024
- Maintained office equipment, reducing downtime.
- Improved document accuracy, minimizing errors.
- Optimized client communications, raising satisfaction ratings.
- Enhanced client communications, boosting satisfaction ratings.
- Improved document accuracy, reducing errors.
Education
B.Ed - Social Science
Kerala University
Master of Arts -
Kerala university
IndiaBachelor of Arts -
Kerala University
Skills
- Report Generation
- Office Equipment Operation
- Document Preparation
- Mail Management
- Data Entry
- Computer in Electronic Office
- MS Office
- Excel
- Data privacy awareness
- Multi-Line telephone use
- Empathic communication
- Call quality assurance
- Positive language usage
- Product knowledge conveyance
LANGUAGES
English
Beginner
Hindi
Beginner
Malayalam
Beginner
COURSES
- Electronic Office
- Data entry
- Typing
PERSONAL DETAILS
- Date of birth: 29/03/1986
- Nationality: Indian
- Marital status: Married
Timeline
Tele caller plus Receptionist
AVJ associates (Real Estate)
03.2025 - Current
Tele Calling Staff
Private Sector
06.2024 - 12.2024
Office Assistant
Grameen Sowhrudha Nidhi
03.2023 - 03.2024
B.Ed - Social Science
Kerala University
Master of Arts -
Kerala university
Bachelor of Arts -
Kerala University