Anjali A
Sharjah
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
3
3
years of professional experience
Work History
Sales Administrator
Al Shareet Al akhdhar adv gifts supply
03.2015 - 12.2017
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Built diverse and consistent sales portfolio.
Telemarketing executive
K&K Giftworld FZC
11.2014 - 03.2015
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in internal database.
- Troubleshot problems for callers and helped independently resolve common issues.
- Educated customers on product and service benefits, explaining features and answering questions.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
- Collaborated with marketing teams to develop and execute promotional strategies.
Education
International Certification - CHRP/CHRM(currently Pursuing)
Blue Ocean Academy
Dubai ,UAEBachelor of Arts - BA Sociology
Mahatma Gandhi University
Kerala08.2022
Diploma - Diploma in Java Technologies
NIIT,Kottayam
Kerala11.2011
Bachelor of Science - Btech Electrical And Electronics Engineering
Cochin University of Science And Technology
Kerala05.2011
Skills
- Sales Tracking
- Client Relationship Management
- Production Support
- Staff Management
- Sales Reporting
- Market Research
- New Business Development
- Analytical Problem Solver
- Sales Processes
- Product Knowledge
- Resolution-Oriented
- Systems and Software Expertise
Languages
English
Malayalam
Hindi
Tamil
Visa Type
Spouse visa
Timeline
Sales Administrator
Al Shareet Al akhdhar adv gifts supply
03.2015 - 12.2017
Telemarketing executive
K&K Giftworld FZC
11.2014 - 03.2015
International Certification - CHRP/CHRM(currently Pursuing)
Blue Ocean Academy
Bachelor of Arts - BA Sociology
Mahatma Gandhi University
Diploma - Diploma in Java Technologies
NIIT,Kottayam
Bachelor of Science - Btech Electrical And Electronics Engineering
Cochin University of Science And Technology