Summary
Overview
Work History
Education
Skills
Languages
Toolsandsoftware
Personal Information
Timeline
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Anjaly Anilkumar

Dubai

Summary

Results-driven customer service and admin professional with a proven track record of success throughout a 3-year career. Talented leader with strong analytical problem-solving skills and strategic planning expertise. Solid background in consistently addressing customer issues, delivering industry-leading service, and implementing scalable approaches. Dedicated to exceeding expectations and driving positive outcomes for both customers and the organization.

Overview

6
6
years of professional experience

Work History

Customer service Executive

247.AI
02.2024 - 09.2024
  • Handled customer inquiries and resolved technical issues on the first call, achieving high satisfaction rates
  • Educated customers on product features and enhancements to improve their experience

Customer service Operations (contract)

Trigent Software Ltd ( Client -Accenture)
07.2023 - 12.2023
  • Made inbound and outbound calls to candidates, motivating them to complete job applications
  • Reviewed application forms for accuracy and responded to candidate inquiries via email and text
  • Maintained excellent candidate relationships through regular follow-ups for onboarding procedures

Customer Service officer

Interglobe Aviation ltd
03.2022 - 04.2023
  • Managed flight ticketing, booking, cancellations, and rescheduling using Amadeus software
  • Oversaw pre- and post-flight documentation, ensuring all paperwork was in order
  • Managed field operations, engaging with customers and gathering feedback to improve services

Customer Service Agent

Bhadra International Pvt LTD
07.2018 - 12.2019
  • Addressed customer inquiries both in person and over the phone, ensuring timely responses
  • Provided excellent customer service, including explaining loan terms and conditions to clients
  • Remitted cash to relevant departments and handled post and pre-operation documentation
  • Ensured compliance with all company policies and regulatory requirements

Education

BBA -

MANIPAL UNIVERSITY
INDIA
04-2026

High School Diploma -

KERALA HIGHER SECONDARY
INDIA
05-2017

Skills

  • Bilingual Customer Support
  • GDS Ticketing Software
  • Client Relationship Management
  • Complaint Resolution & Conflict Management
  • Documentation & Data Management
  • Problem-Solving and Decision Making
  • Proficient in MS Office Suite (Word, Excel, PowerPoint)
  • Team collaboration
  • Call center experience
  • Technical support

Languages

English
Hindi
Malayalam
Tamil

Toolsandsoftware

  • MS Office
  • Salesforce CRM
  • Sabre
  • Amadeus

Personal Information

  • Passport Number: S2053660
  • Marital Status: Single
  • Visa Status: Visit - 01/30/24

Timeline

Customer service Executive

247.AI
02.2024 - 09.2024

Customer service Operations (contract)

Trigent Software Ltd ( Client -Accenture)
07.2023 - 12.2023

Customer Service officer

Interglobe Aviation ltd
03.2022 - 04.2023

Customer Service Agent

Bhadra International Pvt LTD
07.2018 - 12.2019

BBA -

MANIPAL UNIVERSITY

High School Diploma -

KERALA HIGHER SECONDARY

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Anjaly Anilkumar