Sami ELsnosi

• Facilitated seamless daily operations by executing tasks with precision and efficiency, ensuring a smooth workflow.
• Boosted customer satisfaction by proactively addressing and resolving inquiries and concerns, demonstrating a commitment to exceptional service.
• Created and customized resources to cater to the diverse needs of customers, promoting inclusivity and enhancing overall effectiveness.
• Analyzed customer data and trends to identify potential challenges, implementing tailored solutions to improve service delivery.
• Managed a high volume of incoming calls, providing prompt and accurate responses to customer inquiries, ensuring their needs are met swiftly.
• Efficiently processed customer orders, guaranteeing timely delivery and a hassle-free experience for every customer.
• Maintained strict adherence to RTA requirements and SLAs, upholding operational excellence and ensuring compliance in all interactions.
• Utilized critical thinking skills to diagnose issues, evaluate solutions, and make informed decisions that enhance service quality.

• Generating and qualifying new leads.
• Developing and maintaining customer relationships.
• Contact potential customers over the phone/email/WhatsApp
• Answer any questions about products/services offered
• Understand customer requirements and make proposals/recommendations accordingly
• Qualify leads and direct them to appropriate internal teams
• Liaise with different internal stakeholders to improve the client's journey (CRM + Product)
• Maintain accurate records of calls including useful information from customers
• Be the first point of contact for B2C inquiries - calls, WhatsApp and

Chat

• Track and report on lead progress using CRM system in place

• Completed targeted outbound telephone calls per day to assigned base of new and existing customers to achieve
• Effectively managed business pipelines through calls, recording details to enable lead nurturing
• Maximized sales opportunities through cold calls to establish long-lasting customer relationships and generate repeat business
• Provided account management support to close deals through leads and pitching
• Maintained detailed, accurate records of liaison with prospects and active clients to maintain quality compliance
• Handled high call volumes with accuracy and efficiency for optimum productivity to increase sales by 10%
• Logged call details and customer information in secure systems, improving data collection measures.

• Participated in regular training to maintain up-to-date knowledge of company products and policies
• Upsold new products and accessories to customers, capturing significant increases in add-on sales
• Communicated merchandise needs to appropriate supervisors, enabling timely restocking to meet customer demand
• Continually drove team revenue totals, closing high-value sales through targeted customer care
• Demonstrated new products to customers, explaining benefits and special features to create interest and enhance sales
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
• Organized weekly revenue reports for sales departments, enabling accurate tracking of product performance.