Ann Njoki Wambui
Dubai,Uae
Summary
Dedicated professional with extensive experience in customer service, quality control, and stock management. Proficient in team work, time management, and data entry. Expertise in order processing, POS systems, and technical product knowledge. Strong communication skills and a commitment to health and safety regulations. Adept at cross-selling and ensuring food hygiene practices. Career goal: to leverage skills in a dynamic retail environment to enhance operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
2011
2011
years of post-secondary education
Work history
Sales supervisor
Grandiose supermarket
Dubaì, UAE
10.2022 - Current
- Consistently exceeded monthly sales targets through customer engagement and product expertise.
- Increased customer retention by 20% through strong relationship building.
- Utilized effective sales techniques to achieve 15% rise in average transaction value.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to meet store objectives and participated in product training sessions.
Sales Associate
Aswaaq Retail L.L.C
Dubai, UAE
11.2019 - 06.2022
- Assisted store manager in leading and motivating sales team to meet corporate sales targets.
- Delivered exceptional customer service to foster relationships with existing and new clients.
- Conducted regular follow-ups on customer feedback to enhance loyalty and retention.
- Facilitated cross-selling of products and services from various departments to increase sales.
- Implemented effective product and service controls to maximise customer satisfaction.
- Monitored inventory levels to ensure availability for sales and customer retention.
- Ensured adherence to quality and safety standards to prevent product damage.
Education
Computer fundamentals and application -
GRAPES COMPUTER COLLEGE
KENYAKenya Certificate of Secondary Education -
BALKAN HIGH SCHOOL
KENYA 01.2002 - 05.2005
Diploma in Hotel management - undefined
UNIVERSAL GROUP OF COLLEGES
01.2007 - 05.2008
Skills
- Team work
- Time management
- Data entry and computer skills
- Order processing
- Quality control and product inspection
- Shelf stocking and stock room management
- POS systems expertise
- Customer service orientation
- Health and safety regulations
- Food hygiene practices
- Technical product knowledge
- Cross-selling proficiency
- Communication
Accomplishments
- Promoted in job responsibilities based on the performance demonstrated in teamwork for company's goals achievement, dealing with suppliers/colleagues and monitoring merchandise availability in back store and warehouse.
- Awarded certificate of appreciation – Best inventory team leader of 2012.
- Awarded certificate of PIC level2.
- Awarded certificate in risk management.
- Awarded certificate in food hygiene level 2.
Custom
Available upon request
Personal Information
Nationality: Kenyan
Timeline
Sales supervisor
Grandiose supermarket
10.2022 - Current
Sales Associate
Aswaaq Retail L.L.C
11.2019 - 06.2022
Diploma in Hotel management - undefined
UNIVERSAL GROUP OF COLLEGES
01.2007 - 05.2008
Kenya Certificate of Secondary Education -
BALKAN HIGH SCHOOL
01.2002 - 05.2005
Computer fundamentals and application -
GRAPES COMPUTER COLLEGE
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