Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

ANNA CARMINA DELA CRUZ

Dubai
ANNA CARMINA DELA CRUZ

Summary

Experienced professional with a strong background in human resources, media, customer service, and administration. Skilled in Excel and proficient in various tech tools, bringing ten years of diverse work experience to the table. Motivated to excel in all endeavors, with a proven track record of success across multiple industries.

Overview

11
years of professional experience

Work History

Publicis Groupe

Executive - Operations Excellence & Analytics
01.2023 - Current

Job overview

  • Company Overview: Manages pre-onboarding, relocation, onboarding, and offboarding for KSA, Egypt, and UAE hires for the Groupe for interns, freelancers and full-time employees. Creates different reports requested by CEOs, Finance, and Business Partners. Continuously collaborate with different teams and verticals to enhance reporting and new hires' experience.
  • Responds to and resolves employee inquiries and requests, ensuring efficient support and alignment with Groupe policies and procedures
  • Manages pre-onboarding, relocation, onboarding, and offboarding for KSA, Egypt, and UAE hires for the Groupe for interns, freelancers and full-time employees. Creates different reports requested by CEOs, Finance, and Business Partners. Continuously collaborate with different teams and verticals to enhance reporting and new hires' experience.

PARIS GROUP

Human Resources Information System Analyst
02.2021 - 01.2023

Job overview

  • Maintained the details of more than 1,300 employees on the company's online ERP system (Microsoft Navision) and analyzes retail shop manpower budget.
  • Created the Daily and Monthly Reports that are presented to the Vice Presidents of the company to enable them to understand the current state of the company's manpower.
  • Facilitated staff requests such as Staff Discount Cards, Location Transfers, and Job Position Changes, in addition to Salary Increments and Adjustments.

Odetta.al

Data Analyst Freelancer
10.2020 - 03.2021

Job overview

  • Contributed to data-driven insights and process improvements for multiple clients, supporting strategic decision-making and enhancing project outcomes

AETOSWire

Media Monitoring Executive | Online Researcher
06.2017 - 07.2020

Job overview

  • Monitored and collected online coverage of assigned press releases that are distributed by the company regionally or globally, and prepared such data for analyses and client.
  • Revamped online tools and created formulas in Microsoft Excel for smooth workflow and achievement of desired results.

International Medical Center

Administrative Assistant
01.2016 - 01.2017

Job overview

  • Created reports and statistics based on data provided to be presented in meetings.
  • Assisted the Diet & Food Services Manager and the Hospitality Manager with their documentations, presentations, and their and their staff's schedules.

Sitel

Customer Service Representative
11.2014 - 11.2015

Job overview

  • Conferred with customers by telephone to provide relevant information about specific products or services, cancel credit card accounts, or obtain details of complaints particularly related to fraud.

Education

University of the Cordilleras

Bachelor of Science (B.S.) from Majored in SAP Enterprise Resource Planning
12.2014

University Overview

Skills

  • Creative
  • Communication
  • Tech-Savvy
  • Teamwork
  • Innovate
  • Microsoft Office Proficiency
  • Advanced Microsoft Excel Proficiency
  • Adobe Photoshop and Acrobat
  • Canva
  • Programing Languages (Java, Javascript, HTML, CSS, Phyton)
  • Skilled with platforms such as SAP Successfactors, Altair, SAP Concur, ServiceNow, SmartRecruiters, ICIMs, Navision, and Oracle

Languages

English
Filipino

Timeline

Executive - Operations Excellence & Analytics
Publicis Groupe
01.2023 - Current
Human Resources Information System Analyst
PARIS GROUP
02.2021 - 01.2023
Data Analyst Freelancer
Odetta.al
10.2020 - 03.2021
Media Monitoring Executive | Online Researcher
AETOSWire
06.2017 - 07.2020
Administrative Assistant
International Medical Center
01.2016 - 01.2017
Customer Service Representative
Sitel
11.2014 - 11.2015
University of the Cordilleras
Bachelor of Science (B.S.) from Majored in SAP Enterprise Resource Planning

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ANNA CARMINA DELA CRUZ