ANNA PLAGOVA
Dubai,UAE
Summary
Hospitality professional with 7 years of experience in guest relations and team leadership. Expertise in SevenRooms Reservation System, driving customer satisfaction through efficient reservation management.
Overview
8
8
years of professional experience
Work history
RECEPTION SUPERVISOR
TROVE RESTAURANT
DUBAI, UAE
2024.08 - 2026.01
- Assisted walk-in guests and coordinate online reservation platform.
- Handled guests queries over phone and email.
- Coordinated large party bookings, events, including deposit processing and special order requests.
- Trained new employees, company policies and procedures.
- Improved team communication with regular staff meetings, briefed team on new changes, reservations.
- Created and submitted progress reports to upper management.
- Coordinated staff rota.
HEAD HOSTESS
VOCO MONACO HOTEL, WORLD ISLANDS
DUBAI
2023.04 - 2024.08
- Welcomed guests, managing upcoming reservation. Strategically assigned tables according to brand standard.
- Coordinate with another Hotel departments as FO, Guest Relations and other Hotel venues.
- Trained new hosts on policies, service procedures, brand standards, phone etiquette and SevenRooms.
- Handled special occasions such a birthday parties, events, anniversary.
HOSTESS
RESTAURANT GON PACHI
DUBAI
2020.12 - 2023.03
- Welcoming guests in a warm professional manner and escort them to their table, present their menu.
- Managing reservations by calls and emails.
- Scheduled all reservations and planned seating arrangements with management prior to dinner service.
- Performs opening and closing duties, closing report.
HOSTESS
RESTAURANT NAMMOS
DUBAI
2020.02 - 2020.12
- Managed reservations and seating arrangements for smooth operations.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Cater VIP guests with extra attention.
- Coordinate with managers, server and kitchen staff to ensure smooth service.
HOSTESS
RESTAURANT WAVE HOUSE, ATLANTIS THE PALM
DUBAI
2018.05 - 2020.02
- Escort guest assigned dining area; present menus; announce waiter's name
- Manage the waiting list and estimate wait times for guests
- Seating assignment preparation
- Look at all the upcoming reservations, manage both online, in-house, walk in
- Answer phone calls, emails and make reservations
- Performs opening and closing duties, Excel closing report.
Education
High School -
1994.09 - 5 2006
Interior Design - Course of study in Art and Design
Construction College
2006.01 - 1 2008
Interior Design - undefined
Odessa Polytechnic National University
2008.09 - 6 2013
Skills
- Microsoft Office suite
Word/Excel/Outlook/PowerPoint
- Google Workspace applications
Docs/Drive/Forms/Gmail/Sheets
- SevenRooms Reservation System
- Communication & Guest Relations
- Multitasking & Time Management
- Reservations & Host Management
- Team Leadership
- Floor Coordination
- Hospitality expertise
LANGUAGES
English
Upper intermediate
Russian
Native
Timeline
RECEPTION SUPERVISOR
TROVE RESTAURANT
2024.08 - 2026.01
HEAD HOSTESS
VOCO MONACO HOTEL, WORLD ISLANDS
2023.04 - 2024.08
HOSTESS
RESTAURANT GON PACHI
2020.12 - 2023.03
HOSTESS
RESTAURANT NAMMOS
2020.02 - 2020.12
HOSTESS
RESTAURANT WAVE HOUSE, ATLANTIS THE PALM
2018.05 - 2020.02
Interior Design - undefined
Odessa Polytechnic National University
2008.09 - 6 2013
Interior Design - Course of study in Art and Design
Construction College
2006.01 - 1 2008
High School -
1994.09 - 5 2006