Annika Baumann
Dubai
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Restaurant / Catering Operations Manager
Galleries Lafayette
10.2024 - Current
- Managed daily operations across a restaurant and café within Galeries Lafayette, alongside an off-site catering service for 150+ guests daily, ensuring seamless and efficient service delivery.
- Provided exceptional customer service by addressing client concerns promptly, and effectively resolving any issues arising during the operation.
- Supervised and mentored a team of 25 staff members across all locations, overseeing hiring, onboarding, and comprehensive training to ensure exceptional service standards.
- Evaluated employee performance regularly and provided constructive feedback on areas needing improvement or growth opportunities.
- Worked with chefs to plan menus for the restaurant, as well as the catering operation, according to client needs and budgets.
- Working together with our Marketing team to create promotions, enhance marketing strategies, and bring in new ideas to enhance revenue and brand awareness.
- Managed inventory, controlled operational costs, and implemented cost-effective practices to improve overall profitability.
Restaurant Manager - (Event Manager)
Reform Social & Grill - Gates Hospitality
09.2021 - 09.2024
- Lead a team of 50 associates to make our restaurant operation, with a capacity of 450 guests, successful.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Staff training to keep up with and improve service standards.
- Organizing large-scale events for the restaurant (100 to 200+ guests), special events in cooperation with companies, internal events, and parties for guests.
- Planned and executed promotions to increase revenue and guest flow.
- Building and maintaining guest relations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintaining the costs of the restaurant, P&L.
Restaurant Manager - Bounty Beets
Le Meridien And Conference Centre
02.2021 - 08.2021
- In charge of the pre-opening of the restaurant, interior setup, ordering, recipes, and hiring.
- Creating and launching promotions to drive customers, and working closely with our Marketing department together.
- Building guest relations and creating a regular customer base.
- Analyzing break-even point, P&L.
Club Service Manager - Warehouse
Le Meridien Hotel And Conference Center Dubai
11.2018 - 02.2021
- Overviewing a bar operation with a capacity of 600 guests and managing a team of 54 associates.
- Taking care of planning special themed brunches and events to thrive revenue.
- Taking care of the restaurant's P&L.
Banqueting Supervisor
Habtoor Palace, LXR Hotels & Resorts
01.2018 - 11.2018
- Supervising my team to successfully create events and meetings, with a ballroom capacity of 700 guests.
Senior Banqueting Waitress
The Park Tower Knightsbridge, Luxury Collection
09.2017 - 12.2017
Banqueting Waitress
The Park Tower Knightsbridge Hotel
08.2016 - 08.2017
Apprenticeship
Hotelfachfrau, Le Meridien
08.2013 - 07.2016
- The program is a comprehensive professional training regulated by the German chamber of Industry and Commerce (IHK). It is designed to give the most complete working knowledge possible in the industry.
Education
Bachelor of Arts - Hotel Specialist
Hotel Specialist, Städtische Berufsschule Für Hotellerie
Munich 05.2013 - 06.2016
Skills
Menu development
Event planning proficiency
Staff leadership
Marketing
Revenue growth
Hospitality management
Languages
6,6
Timeline
Restaurant / Catering Operations Manager
Galleries Lafayette
10.2024 - Current
Restaurant Manager - (Event Manager)
Reform Social & Grill - Gates Hospitality
09.2021 - 09.2024
Restaurant Manager - Bounty Beets
Le Meridien And Conference Centre
02.2021 - 08.2021
Club Service Manager - Warehouse
Le Meridien Hotel And Conference Center Dubai
11.2018 - 02.2021
Banqueting Supervisor
Habtoor Palace, LXR Hotels & Resorts
01.2018 - 11.2018
Senior Banqueting Waitress
The Park Tower Knightsbridge, Luxury Collection
09.2017 - 12.2017
Banqueting Waitress
The Park Tower Knightsbridge Hotel
08.2016 - 08.2017
Apprenticeship
Hotelfachfrau, Le Meridien
08.2013 - 07.2016
Bachelor of Arts - Hotel Specialist
Hotel Specialist, Städtische Berufsschule Für Hotellerie
05.2013 - 06.2016
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