Anthonette De Villa
Clerk
Muraqqabat
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
18
18
years of post-secondary education
Work History
Archive Clerk
saeed saif ali building cleaning service
alsouq alkabeer
03.2019 - 03.2021
- Developed classification systems to facilitate public access to archived materials.
- Researched and recorded origins, provenance and historical significance of archival materials.
- Designed innovative and interactive exhibits to showcase newly procured and digitized items.
- Directed [Number] volunteers and employees engaged in cataloging, designing exhibits and recording artifacts.
- Advised and supported over [Number] visitors daily on how to access, interpret and use archives.
- Maintained knowledge of museum topics by studying new artifacts and exhibits.
- Evaluated [Number] records for accuracy, value and status of preservation.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
- Increased attendance by [Number]% through effective social media management.
- Used coordination and planning skills to achieve results according to schedule.
Sales Associate
prescripto incorporation
manila
02.2018 - 02.2020
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained records related to sales, returns and inventory availability.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
BAGUPAYE NATIONAL HIGH SCHOOL
MULANAY QUEZON 03.2005 - 03.2022
BBA -
MANUEL S ENVERGA UNIVERSITY
CATANAUN QUEZON 03.2008 - 03.2009
Timeline
Archive Clerk
saeed saif ali building cleaning service
03.2019 - 03.2021
Sales Associate
prescripto incorporation
02.2018 - 02.2020
BBA -
MANUEL S ENVERGA UNIVERSITY
03.2008 - 03.2009
High School Diploma -
BAGUPAYE NATIONAL HIGH SCHOOL
03.2005 - 03.2022