ANTONY PIOUS
Abu Dhabi,UAE
Summary
Experienced and resourceful automotive professional with 10 years of hands-on expertise managing multi-brand vehicles and overseeing end-to-end workshop operations. Highly skilled in vehicle diagnostics, workflow planning, quality control, and productivity optimization, with a proven ability to analyze operations and deliver insights for continuous process improvement. Recognized for delivering exceptional customer service, building strong relationships, resolving issues efficiently, and driving customer loyalty. Thrives in fast-paced workshop environments and consistently meets operational, quality, and customer satisfaction targets.
Overview
11
11
years of professional experience
4033
4033
years of post-secondary education
1
1
Certification
Work history
WORKSHOP SUPERVISOR
New Bombay Workshop (Bosch Car Service)
Abu Dhabi
08.2020 - 01.2026
- Supervised daily workshop operations, managing 30-45 vehicles per day through walk-in and appointment customers while ensuring accurate diagnosis, efficient job allocation, and on-time delivery
- Planned and monitored daily and monthly work schedules, prioritizing work orders and allocating tasks to technicians based on skill level to maximize productivity, efficiency, and utilization.
- Conducted advanced vehicle diagnostics, analyzed fault data, and provided technical guidance to technicians to ensure first-time-right repairs.
- Monitored job progress continuously to ensure timely completion, compliance with workshop processes, and adherence to quality standards; secured approvals for additional repairs when required.
- Coordinated with workshop staff to establish realistic delivery timelines and proactively communicated updates and delays to customers.
- Verified customer complaints against job cards and performed final quality control inspections prior to vehicle delivery to minimize repeat jobs and warranty rejections.
- Ensured smooth workflow coordination and technician support, contributing to improved turnaround time, customer satisfaction, and workshop profitability.
- Oversaw vehicle handover, briefing customers on completed repairs, warranty coverage, and preventive maintenance recommendations.
- Managed workshop layout for optimal utilization of space and resources.
- Adapted workflow processes when necessary, increasing operational efficiency.
SERVICE ADVISOR
New Bombay Workshop (Bosch Car Service)
Abu Dhabi
02.2015 - 07.2020
- Served as the first point of contact for customers, professionally handling vehicle concerns through active listening, issue clarification, inspections, test drives, and review of maintenance history.
- Prepared accurate job cards capturing customer details, vehicle complaints, inspection findings, and checklist reports in line with manufacturer and workshop standards.
- Assessed service and repair requirements, prepared detailed estimates covering parts and labor, and communicated transparently with customers to obtain approvals prior to repair initiation.
- Coordinated with technicians and parts departments to ensure timely execution of approved jobs and availability of required components.
- Processed service invoices, explained billing details clearly, established payment methods, and obtained management approval for credit or special cases.
- Explained completed repairs to customers at vehicle handover, reviewed invoices, and ensured full understanding of services performed.
- Educated customers on preventive maintenance schedules and manufacturer-recommended services to improve vehicle performance and reliability.
- Delivered high levels of customer satisfaction by building long-term relationships, trust, and repeat business through consistent service quality.
Education
Higher Secondary School - Commerce
The Model School
Abu Dhabi, UAEHigher International Diploma - Automobile Engineering
ASTI Academy
Dubai, UAESkills
- Bosch Vehicle Diagnostics
- Workforce planning
- Budget monitoring and Cost control
- Spare parts coordination
- Preventive maintenance planning
- Customer Service & Relationship Management
- Technical reporting
- Team leadership
- Vendor Management
- Repair Estimation (Parts & Labor)
- Invoice Processing & Payment
- Credit Approval & PO Processing
- Documentation
Certification
- BOSCH CERTIFICATION - Acquired theoretical and practical knowledge and training on new Automotive Technology in the below areas:
- Hybrid and Electric Vehicle Systems Level 1S and 2S
- Can Data Bus
- Advanced Training of ESI[tronic] 2.0 with KTS5
- EK-2 Advanced Automotive Electronics
- Airbag
- User Training on ESI[tronic] 2.0 and FSA 740
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Timeline
WORKSHOP SUPERVISOR
New Bombay Workshop (Bosch Car Service)
08.2020 - 01.2026
SERVICE ADVISOR
New Bombay Workshop (Bosch Car Service)
02.2015 - 07.2020
Higher Secondary School - Commerce
The Model School
Higher International Diploma - Automobile Engineering
ASTI Academy