ANTONY SHWETHA KOSHY
Dubai
Summary
Results-driven professional with over 10 years of experience across hospitality operations, customer service, client relationship management, and financial services in the UAE, Maldives, and India. Proven ability to manage complex processes, coordinate stakeholders, ensure compliance with organizational standards, and deliver exceptional customer experiences. Skilled in operations management, documentation, problem-solving, and driving efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Mortgage Advisor - Customer relation executive
Rooflyne Mortgage
Dubai, UAE
07.2025 - Current
Operations Executive - Travel & Customer Support
Hebron General Trading LLC
Dubai, UAE
07.2022 - 06.2025
Senior Quality Analyst – Customer Experience -Ops)
Simpl (One Sigma Technologies) I Fintech
Bangalore, India
04.2019 - 06.2022
Reservations Manager & Resort assistant -Operation
Canopus Retreats Hospitality
Thulusdhoo, Maldives
01.2018 - 03.2019
Learning & Quality Coordinator –Travel Operations
[24]7.ai [Expedia Process]
Bangalore, India
12.2014 - 11.2017
Travel Consultant Operations Airline Process
TRX Technologies India Pvt Ltd
Bangalore, India
06.2012 - 11.2014
Guest Service Executive -Front Desk
ITC THE Windsor Hotel
Bangalore, India
01.2008 - 01.2009
Education
A-Levels - Certified As Master Coach in Customer Interaction Excellence
[24]7.ai | Customer Support
Bangalore,India01-2017
Certificate of Higher Education - Bachelor of Computer Applications (BCA)
Kristu Jayanti College
Bangalore,India01-2012
Diploma in Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
Bangalore,India01-2008
Skills
- Customer Service & Client Relationship Management
- Operations Coordination & Process Management
- Complaint Resolution & Service Recovery
- Stakeholder Management & Cross-Functional Collaboration
- Documentation & Compliance Support
- Quality Assurance & SOP Adherence
- Problem Solving & Decision Making
- Process Improvement & Operational Efficiency
- Sales Support & Customer Retention
- Time Management & Multitasking
- CRM & Customer Support Platforms (Zendesk, CRM Systems)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- GDS: Amadeus, Sabre, Galileo, Worldspan
- PMS: Opera, eZee
Languages
English
Proficient
C2
Hindi
Advanced
C1
Tamil
Upper Intermediate
B2
Malayalam
Intermediate
B1
Timeline
Mortgage Advisor - Customer relation executive
Rooflyne Mortgage
07.2025 - Current
Operations Executive - Travel & Customer Support
Hebron General Trading LLC
07.2022 - 06.2025
Senior Quality Analyst – Customer Experience -Ops)
Simpl (One Sigma Technologies) I Fintech
04.2019 - 06.2022
Reservations Manager & Resort assistant -Operation
Canopus Retreats Hospitality
01.2018 - 03.2019
Learning & Quality Coordinator –Travel Operations
[24]7.ai [Expedia Process]
12.2014 - 11.2017
Travel Consultant Operations Airline Process
TRX Technologies India Pvt Ltd
06.2012 - 11.2014
Guest Service Executive -Front Desk
ITC THE Windsor Hotel
01.2008 - 01.2009
A-Levels - Certified As Master Coach in Customer Interaction Excellence
[24]7.ai | Customer Support
Certificate of Higher Education - Bachelor of Computer Applications (BCA)
Kristu Jayanti College
Diploma in Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training