ANUP SOMAN

• Expert in installation, configuration, maintenance, and troubleshooting of Etisalat Exchange network equipment and peripherals
• Maintains and verifies the Etisalat equipment database inventory in NRM Application
• Troubleshooting and fault rectification Etisalat network equipment for optimal performance within SLA timeframe
• Good knowledge in etisalat Transmission equipment (SDH, DWDM, ACCESS, core networks) proficiently
• Efficiently resolved planned/unplanned issues within team responsibility scope
• Ensured timely link provisioning/cessation within SLA timeframe
• Ensured network stability by conducting routine maintenance checks and system upgrades
• Participated actively in project planning meetings, contributing valuable insights based on past experiences
• Provided expert technical support to staff, resolving complex issues swiftly
• Troubleshot and repaired hardware problems for improved system performance
• Identified and rectified software faults, enhancing system reliability
• Implemented proactive maintenance routines, reducing downtime significantly
• Used ticket systems to answer queries and resolve desktop issues
• Established and troubleshot network and data communications systems

• Provided expert technical support to staff, resolving complex issues swiftly.

• Troubleshotandrepairedhardwareproblemsforimprovedsystem performance.

• Identifiedandrectifiedsoftwarefaults,enhancingsystemreliability. • Implementedproactivemaintenanceroutines,reducingdowntime

significantly.
• Usedticketsystemstoanswerqueriesandresolvedesktopissues. • Established and troubleshot network and data communications

systems.