ANUSHA RAVICHANDRAN
Dubai,United Arab Emirates
Summary
Experienced Customer Relationship Executive in Forex Operations and Consulting in Forex Operations. Skilled in client relationship management, satisfaction, and revenue maximization. Proven track record in portfolio optimization and risk mitigation. Proficient in outward remittance and card funding, with a deep understanding of Forex operations. Committed to delivering exceptional service. Eager to contribute my expertise to a reputable firm, driving client success and growth.
Overview
6
6
years of professional experience
Work History
Customer Relationship Executive
Thomas Cook India Limited
Chennai
11.2019 - 09.2022
- Cashier (Operation/Inside sales/Swift outward remittance)
- Experienced in face-to-face and on-call client handling.Achieved every quarter and overall annual targets
- Experienced in making swift payments to colleges/universities, handling card loading and unloading process for clients and retail customers
- Consulting clients on forex for their, leisure travel, students for higher studies, University payments, maintenance for the close relatives’ abroad
- Providing service for the forex travel card loading and processing operations from our end
- Predicted and interpreted consumer trends to improve product offerings.
Sales & Operations Executive
Cox and Kings Financial Service Limited
Chennai, India
05.2018 - 10.2019
- Face-to-Face and on-call client handling
- Increased revenue through upselling and consistent contract renewals.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Employed proactive problem-solving to handle objections with professionalism.
- Negotiated and closed sales to secure profitable deals and contracts.
- Maintained close and regular contact with assigned clients to nurture long-term relationships.
- Student acquisition for tuition fees, accommodation and living expense forex transactions, who are pursuing higher studies in abroad
- Promoting travel card (Forex card) card loading to the students, to pay for all fees and expenses, also to the leisure travelling clients.
- Coordinating overseas educational meet, seminars and providing our service to the students
- Preparing daily reports, following and updating on weekly basis, about the Total conversions
Developer Trainee
Cognizant Technology Solution
Chennai, India
09.2016 - 12.2017
- Worked as a Programmer in an project as a trainee along with my mentors using dot-net technology
- As part of the initial training i have undergone training in C, C# and SQL Programming for the forthcoming projects.
- Documented standard development procedures and trained new personnel on requirements.
- Checked software for errors and updated to fix problems.
- Created and documented maintenance procedures for developed software.
Education
Bachelor of Computer Applications (BCA) -
Madras University
India /2013 - /2016
Skills
- Customer Acquisition
- Customer Relationship Management
- Business Negotiations
- Conflict Resolution
- Cashier Operations
- Card Funding
- Swift Outward remittance
Additional Information
Strengths:
- Commitment to work
- Critical thinking and problem solving
- Team player and collaboration
- Professionalism and strong work ethic
- Time Management
Languages
English
Advanced
Tamil
Native
Accomplishments
- Achieved every quarter and overall annual targets
- Achieved many card rate transactions with high value profits
- Customer Retention and Satisfaction
- Convinced tourists to purchase the foreign exchanges for their trips and expenses with profits for the organization
- Gathering Leads & Opportunities from various sources including Inter-Department, internet & word-of-mouth
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Achieved recognition for contribution to store success by optimizing sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth
Timeline
Customer Relationship Executive
Thomas Cook India Limited
11.2019 - 09.2022
Sales & Operations Executive
Cox and Kings Financial Service Limited
05.2018 - 10.2019
Developer Trainee
Cognizant Technology Solution
09.2016 - 12.2017
Bachelor of Computer Applications (BCA) -
Madras University
/2013 - /2016
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