ANWAR HABEEB
Al Fujairah,UAE
Summary
Trained IT Support Engineer skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
IT Support Engineer
Computer Network Systems (Ministry of Health and Prevention)
Fujairah , UAE
2020.01 - Current
- Provided first line technical support via ticketing tool, phone, and email.
- Responsible for monitoring the BMC ticketing system and timely
Resolution of end user issues hardware and software requests. - User issue resolved by direct visit or through Remote desktop
- Answered incoming calls and logged all users’ questions and issues accurately and efficiently into the ticketing system.
- Creating new shared folder and provide access for existing shared folders through active directory and file server.
- Part of Windows migration team for windows 7 to windows 10.
- Part of domain & exchange migration from moh.ae to ehsgov.
- Setup, configured and verified local and network (HP, canon, zebra) printers& scanners
- Troubleshoot basic network issues and assist network team for their activities.
- Ongoing software support - troubleshoot software incidents, reported regarding operating systems, office applications,
- Configure and deploy computers and mobile devices to end users.
- Installing and updating different software’s including Antivirus.
- Coordinating with network, server and telecom & application team on major incidents.
- First level trouble shootings Cisco IP phone wired and wireless.
- Basic trouble shooting of Qmatic devices and Server
- Weekly monitoring all IDF and MDF, if any issue found report to concern team.
- Establish and maintain good working relationship with users and other professionals.
IT Desktop Support Engineer
Abu Dhabi Islamic Bank -ADIB (Outsourced Consultant)
Abu Dhabi , UAE
2019.01 - 2020.01
Desktop Support Engineer
First Abu Dhabi Bank -FAB (Outsourced Consultant)
Dubai , UAE
2018.01 - 2019.01
IT Support Engineer
Iris Systems
Kerala , India
2013.01 - 2018.01
Education
DIPLOMA - Computer Hardware Maintenance Engineering
State Board of Technical Examination, Kerala
India 2010.06 - 2013.04
DEGREE - BBA Business Administration
University of Madras
India /2013 - 2016.01
Skills
- Experience in Hospital application
- Experience in Banking Applications
- Expert in Microsoft Server management
- Sound knowledge of various Operating System
- Sound knowledge of ticketing tools
- Expert in Desktop and Laptop maintenance
- Technical infrastructure migration
- Analytical ability
- Friendly people person
- Capability to work in a group environment
- Understanding of essential IT terms
- Active Directory
Certification
- CCNA Routing and Switching, 2018
- Microsoft Certified Systems Engineer
Languages
English
Upper intermediate
Hindi
Elementary
Malayalam
Native
Tamil
Intermediate
Declaration
The information presented in this resume accurately reflects my qualifications and experience.
Timeline
IT Support Engineer
Computer Network Systems (Ministry of Health and Prevention)
2020.01 - Current
IT Desktop Support Engineer
Abu Dhabi Islamic Bank -ADIB (Outsourced Consultant)
2019.01 - 2020.01
Desktop Support Engineer
First Abu Dhabi Bank -FAB (Outsourced Consultant)
2018.01 - 2019.01
IT Support Engineer
Iris Systems
2013.01 - 2018.01
DIPLOMA - Computer Hardware Maintenance Engineering
State Board of Technical Examination, Kerala
2010.06 - 2013.04
DEGREE - BBA Business Administration
University of Madras
/2013 - 2016.01
- CCNA Routing and Switching, 2018
- Microsoft Certified Systems Engineer
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