Summary
Overview
Work History
Education
Skills
Certification
Languages
Declaration
Timeline
Generic
ANWAR HABEEB

ANWAR HABEEB

Al Fujairah,UAE

Summary

Trained IT Support Engineer skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

IT Support Engineer

Computer Network Systems (Ministry of Health and Prevention)
Fujairah, UAE
01.2020 - Current
  • Provided first line technical support via ticketing tool, phone, and email.
  • Responsible for monitoring the BMC ticketing system and timely
    Resolution of end user issues hardware and software requests.
  • User issue resolved by direct visit or through Remote desktop
  • Answered incoming calls and logged all users’ questions and issues accurately and efficiently into the ticketing system.
  • Creating new shared folder and provide access for existing shared folders through active directory and file server.
  • Part of Windows migration team for windows 7 to windows 10.
  • Part of domain & exchange migration from moh.ae to ehsgov.
  • Setup, configured and verified local and network (HP, canon, zebra) printers& scanners
  • Troubleshoot basic network issues and assist network team for their activities.
  • Ongoing software support - troubleshoot software incidents, reported regarding operating systems, office applications,
  • Configure and deploy computers and mobile devices to end users.
  • Installing and updating different software’s including Antivirus.
  • Coordinating with network, server and telecom & application team on major incidents.
  • First level trouble shootings Cisco IP phone wired and wireless.
  • Basic trouble shooting of Qmatic devices and Server
  • Weekly monitoring all IDF and MDF, if any issue found report to concern team.
  • Establish and maintain good working relationship with users and other professionals.

IT Desktop Support Engineer

Abu Dhabi Islamic Bank -ADIB (Outsourced Consultant)
Abu Dhabi, UAE
01.2019 - 01.2020

Desktop Support Engineer

First Abu Dhabi Bank -FAB (Outsourced Consultant)
Dubai, UAE
01.2018 - 01.2019

IT Support Engineer

Iris Systems
Kerala, India
01.2013 - 01.2018

Education

DIPLOMA - Computer Hardware Maintenance Engineering

State Board of Technical Examination, Kerala
India
06.2010 - 04.2013

DEGREE - BBA Business Administration

University of Madras
India
/2013 - 01.2016

Skills

  • Experience in Hospital application
  • Experience in Banking Applications
  • Expert in Microsoft Server management
  • Sound knowledge of various Operating System
  • Sound knowledge of ticketing tools
  • Expert in Desktop and Laptop maintenance
  • Technical infrastructure migration
  • Analytical ability
  • Friendly people person
  • Capability to work in a group environment
  • Understanding of essential IT terms
  • Active Directory

Certification

  • CCNA Routing and Switching, 2018
  • Microsoft Certified Systems Engineer

Languages

English
Upper intermediate
Hindi
Elementary
Malayalam
Native
Tamil
Intermediate

Declaration

The information presented in this resume accurately reflects my qualifications and experience.

Timeline

IT Support Engineer

Computer Network Systems (Ministry of Health and Prevention)
01.2020 - Current

IT Desktop Support Engineer

Abu Dhabi Islamic Bank -ADIB (Outsourced Consultant)
01.2019 - 01.2020

Desktop Support Engineer

First Abu Dhabi Bank -FAB (Outsourced Consultant)
01.2018 - 01.2019

IT Support Engineer

Iris Systems
01.2013 - 01.2018

DIPLOMA - Computer Hardware Maintenance Engineering

State Board of Technical Examination, Kerala
06.2010 - 04.2013

DEGREE - BBA Business Administration

University of Madras
/2013 - 01.2016
  • CCNA Routing and Switching, 2018
  • Microsoft Certified Systems Engineer
ANWAR HABEEB