ARIFUR RAHMAN
Dubai,United Arab Emirates
Summary
Experienced professional with focus on leading housekeeping teams to maintain high standards of cleanliness and guest satisfaction. Achieves consistent results through strong organisational skills, attention to detail, and effective team management. Utilises proactive approach to problem-solving and exceptional communication abilities to enhance operational efficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Housekeeping Team Leader
Millennium Cantrell Downtown
Dubai, UAE
2025.01 - 2026.06
- Assign daily tasks to Room Attendants and housekeeping staff.
- Inspect guest rooms, corridors, and public areas to ensure cleanliness standards.
- Ensure rooms are properly cleaned, maintained, and ready for guests.
- Train and guide team members on SOPs, hygiene, and safety procedures.
- Check linen, amenities, and cleaning supplies stock.
- Coordinate with Front Office and Maintenance departments.
- Handle guest requests and complaints professionally.
- Report room status, damages, and maintenance issues.
- Monitor staff performance and maintain discipline.
- Prepare daily work schedules and duty assignments.
- Ensure proper use and storage of cleaning chemicals and equipment.
- Conduct quality checks and maintain hotel standards.
- Maintain daily report manage inventory
- Cleaning and sanitizing guest rooms, including making beds, changing linens, vacuuming, dusting, and polishing furniture.
- Replenishing room supplies such as toiletries, towels, and beverages.
- Reporting maintenance issues, damage, or missing items in guest rooms to the supervisor.
- Cleaning and maintaining public areas such as lobbies, corridors, restrooms, and elevators.
- Responding promptly to guest requests and inquiries, providing friendly and professional service.
- Adhering to all health and safety regulations and guidelines.
- Assisting with special cleaning projects as assigned by the supervisor or manager.
- Managed room assignments effectively each day, minimising wait time for guests upon arrival.
- Maintained the safety and security of guest property by enforcing strict access protocols.
- Ensured pristine conditions throughout hotel by supervising daily cleaning tasks.
Housekeeping (senior room Attendant )
Five luxe hotel and resort ( per-opening )
Dubai, UAE
2023.02 - 2025.01
- Clean and maintain guest rooms, bathrooms, and public areas according to hotel standards.
- Make beds, change linen, and replace towels and amenities.
- Dust, vacuum, mop, and sanitize rooms.
- Check room supplies and report shortages or maintenance issues.
- Follow hygiene, safety, and hotel procedures.
- Handle guest requests politely and professionally.
- Maintain cleanliness and a comfortable environment for guests.
- Attention to detail
- Time management
- Knowledge of cleaning chemicals and equipment
- Guest service skills
- Teamwork
- Ability to work under pressure
- Good communication skills
Housekeeping (senior room Attendant )
Atlantis The Royal ( per-opening )
Dubai, UAE
2022.03 - 2025.11
- Clean and prepare guest rooms according to hotel standards.
- Make beds and change bed linen and towels.
- Clean bathrooms and refill guest amenities.
- Vacuum carpets, mop floors, and remove dust.
- Check room condition and report damages or maintenance issues.
- Replenish minibar and room supplies (if required).
- Follow hygiene, safety, and infection control procedures.
- Respond to guest requests in a polite manner.
- Maintain cleaning equipment and trolley.
- Report lost and found items according to hotel policy.
- Complete assigned rooms within the scheduled time.
- Assisted housekeeping manager, enhancing operation efficiency.
Housekeeping room attendant
Rixos Hotel
Dubai, UAE
2021.06 - 2022.01
- Follow hotel cleaning standards and room inspection checklists.
- Clean rooms in the correct sequence: remove waste, strip linen, clean bathroom, dust, vacuum, and arrange items.
- Pay attention to details: check mirrors, windows, corners, under beds, and hidden areas.
- Maintain hygiene by using proper cleaning chemicals and sanitizing high-touch areas.
- Prepare the bed properly with clean linen, correct pillow arrangement, and neat presentation.
- Check room supplies like towels, amenities, water, and stationery.
- Report maintenance issues (lights, AC, plumbing, furniture damage) immediately.
- Inspect the room before releasing it for guests.
- Keep the trolley and equipment clean and organized.
- Take guest feedback seriously and improve service quality.
Housekeeping room attendant
Hotel square park
Dubai, UAE
2019.01 - 2020.06
- Worked closely with other departments to ensure comprehensive service provision to guests.
- Followed safety regulations whilst performing duties, reducing potential hazards in work area.
- Delivered quality housekeeping service, contributing to repeat business.
- Provided extended support during peak seasons or staff shortages, demonstrating flexibility and commitment towards job role.
- Contributed to smooth daily operations by timely reporting any maintenance issues noticed during cleaning tasks.
Education
Diploma - Textile
CCN University of science and technology
Dhaka, Bangladish 2014.01 - 2017.03
Skills
- Team player and results-oriented
- Energetic learner with positive attitude
- Proficient in MS Office
- Positive colleague interactions
- Leadership and team management
- Quality control and inspection
- Inventory management
- Customer service and satisfaction
- Communication and problem-solving
- Time efficiency management
- Pest control knowledge
- Quality assurance focus
- Guest relations
- Health and Safety regulations
- Work prioritisation
Languages
6,6
Languages
English
Hindi
Timeline
Housekeeping Team Leader
Millennium Cantrell Downtown
2025.01 - 2026.06
Housekeeping (senior room Attendant )
Five luxe hotel and resort ( per-opening )
2023.02 - 2025.01
Housekeeping (senior room Attendant )
Atlantis The Royal ( per-opening )
2022.03 - 2025.11
Housekeeping room attendant
Rixos Hotel
2021.06 - 2022.01
Housekeeping room attendant
Hotel square park
2019.01 - 2020.06
Diploma - Textile
CCN University of science and technology
2014.01 - 2017.03