Ashik T A
Dubai,UAE
Summary
A result-oriented IT Professional with over 20 years of successful experience in Software Development, Software Implementation and Application Support & Maintenance. Recognized consistently for performance excellence and contributions to success in software industry. Strengths in Oracle DB, PLSQL, Oracle Forms and Reports backed by training in MEAN Stack for web development.
Domain expertise in HRMS & Payroll for MENA Region.
Orion ERP Knowledge in PSI and Finance module.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Technical Manager
Azentio Software Orion Middle East
Dubai, UAE
2021.11 - Current
- Collected requirements and facilitated communication among project teams, internal clients, and external stakeholders.
- Conducted meetings with clients to gather and comprehend requirements, collaborating with system administrators and directors to strategize and organize project timelines.
- Acted as a liaison between business and technology departments to oversee application delivery schedules.
- Currently fulfilling the role of Functional and Technical Consultant for the PSI, Finance, Fleet, and Payroll module.
Manager - IT
Muthoot Pappachan Technologies
Thiruvananthapuram, India
2020.10 - 2021.11
- Managing the support of Application post Implementation. Supporting the end users with the relevant queries.
- Liaison between the Vendor and the major stakeholders in the organization.
- Developed flowcharts and diagrams to describe and layout logical operational steps. Documented procedures and business processes and shared information with appropriate stakeholders.
- Develop Reports and extracting data based on the requirement. Performed Business Analyst Role for one of the key Project.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Techno Functional Consultant - ERP
Buhaleeba Holding Group
Dubai, UAE
2018.06 - 2020.08
- Implementing an HR & Payroll System across the Group companies.
- Providing comprehensive software training sessions, imparting insights into optimal data protection practices and error reduction techniques.
- Evaluating and integrating new technologies to meet evolving industry demands.
- Creating flowcharts and diagrams to illustrate and clarify logical operational sequences.
- Analyzing business requirements and identifying areas of concern to develop targeted solutions such as PROExpense, Document Management System, Timesheet Integration, and more.
- Documenting procedures and business workflows, sharing pertinent information with relevant stakeholders.
- Revamping and optimizing computer systems to enhance efficiency for business end-users. Producing MIS reports crucial for informed decision-making.
- Contributing to the enhancement of HR operations by illustrating the direct correlation between existing policies and business outcomes.
- Mapping processes to comprehensively assess business workflows and pinpoint areas for improvement.
- Organizing documentation on system infrastructure and operational protocols to fortify controls and boost overall performance.
Manager - ERP Support and Maintenance
3i-Infotech Ltd
Dubai, UAE
2008.06 - 2018.05
- Started as a Senior Support Consultant and progressed to the role of Manager - ERP Support and Maintenance over a span of 10 years.
- Dedicatedly worked with unwavering commitment and diligence.
- Oversaw the quality assurance program, conducting on-site assessments, internal audits, and customer surveys.
- Resolved conflicts and facilitated mutually beneficial agreements among stakeholders.
- Collaborated with various business verticals to comprehend their requirements and deliver prompt service.
- Enhanced customer satisfaction by promptly resolving HRMS & Payroll-related issues.
- Developed communication materials and information for delivery meetings within the team.
- Initiated operational enhancements leading to cost savings and improved profit margins.
- Provided Post-Implementation Support.
Implementation Consultant
Stratiss Qatar WLL
Doha, Qatar
2006.02 - 2008.05
- Studied customers' business processes to customize implementation measures forminimal disruption to operations.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Traveled to customer facilities to inspect initial implementation of ERP, directing apparent issues to appropriate engineering staff for correction.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Customized, developed, and managed individualized deployments to assist utilization.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Coached, mentored, and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
- Offered client training services via on-site and online interaction to streamline on boarding process for newly implemented systems.
Technical Support Engineer
LuLu Group International
Doha, Qatar
2004.07 - 2006.01
- Aligned office departments and increased inter-department communication anddata sharing.
- Configured hardware, devices, and software to set up workstations for employees.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Explained technical information in clear terms to non technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Programmer
Impact Integrated Info Systems Pvt Ltd
Kochi, India
2001.08 - 2004.06
- Designed and developed ERP computer software applications.
- Debugged and modified software components.
- Performed regression and system-level testing to verify software quality and function prior to release.
- Collaborated with product management to design, build and test systems.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability,and performance.
Education
Master of Science - Information Technology
Sikkim Manipal University
India 2011.03 - 2013.06
Bachelor of Commerce - Accounting and Co-operation
Mahatma Gandhi University
India 1998.06 - 2002.04
Diploma of Education - Graduation Course in IT
Electronic Corporation of India Ltd
India 2002.04 - 2004.03
Skills
- Business systems analysis
- SQL and databases
- User acceptance testing
- Functional requirements
- Agile methodologies
- Requirement gathering
- Project documentation
- Knowledge of Orion ERP (Finance, PSI, Payroll and Fleet Modules)
- Oracle, PLSQL, Oracle Forms and Reports
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Arabic
Beginner
Accomplishments
- Best On-site Customer support -Orion
3i Infotech Ltd - May 2010
In recognition of the outstanding performance and contribution for the year 2009-10
- Best Support - Orion
3i Infotech Ltd - Nov 2012
In recognition of the outstanding performance and contribution for the year 2011-12
Certification
- Project Management Professional (PMP) from Project Management Institute(PMI)
- Oracle Forms and Reports - 6i from Interman Training, Sharjah, UAE
- MEAN Stack Web Development from National Council for Technology and Training, Luminar Technolab, Kochi
- Learning Cloud Computing:Core Concepts - CompTIA
- Linux Command Line Basics -Udemy
Timeline
Technical Manager
Azentio Software Orion Middle East
2021.11 - Current
Manager - IT
Muthoot Pappachan Technologies
2020.10 - 2021.11
Techno Functional Consultant - ERP
Buhaleeba Holding Group
2018.06 - 2020.08
Master of Science - Information Technology
Sikkim Manipal University
2011.03 - 2013.06
Manager - ERP Support and Maintenance
3i-Infotech Ltd
2008.06 - 2018.05
Implementation Consultant
Stratiss Qatar WLL
2006.02 - 2008.05
Technical Support Engineer
LuLu Group International
2004.07 - 2006.01
Diploma of Education - Graduation Course in IT
Electronic Corporation of India Ltd
2002.04 - 2004.03
Programmer
Impact Integrated Info Systems Pvt Ltd
2001.08 - 2004.06
Bachelor of Commerce - Accounting and Co-operation
Mahatma Gandhi University
1998.06 - 2002.04