Ashish Ashokan
Air Freight Professional
Sharjah,UAE
Summary
In my tenure in the airline industry, I have gained diverse experiences working in the fields of; Sales and Marketing, Flight Operations, Customer Service, Load Control, Airport Operations, Airline Freight Operations and Airline Reservations and Ticketing. I am thoroughly knowledgeable in Altea Amadeus, SabreSonic, Salesforce CRM, BA80, and Optima software. As a result of handling diverse responsibilities, I am fully capable of working independently as well as being a loyal team player. I have excellent people skills, which I have used to enhance my company's reputation, ensuring customer satisfaction at all times. Given the opportunity, with my thorough experiences and skills, I am confident that I would be able to contribute to any of the new and exciting challenges which are put in front of me.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Air freight coordinator
TT Logistics- IAG Cargo British Airways
Mumbai , India
2022.11 - 2023.10
- Plan cargo bookings in order of priorities based on the nature of cargo, pricing, on carriage connections & effectively coordinate with cargo services with priorities for a planned ULD built-up
- Coordinating and supporting the respective Sales officer daily and assisting with profiling of clients by maintaining records of sales, queries, lost business, and follow-ups as a ready reckoner for periodic performance reviewing
- Booking shipments and constant follow-up to secure business
- Daily Flight Status / Release Carting / Queue Handling / Flight Log / Rebooking / Irregularities/ Amendments/ Handling special loads/ Transit Permit
- Formed and sustained strategic relationships with clients
- Delivered a high level of service to customers in aneffort to build upon future relationships.
Senior Executive-Logistics
Capita India PVT LTD
Mumbai , India
2019.05 - 2022.04
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Responsible for providing training to new candidates and refresher training to enhance the performance of old agents
- Coordinate with logistics, and other departments to get the orders shipped/ delivered on time
- Established professional relationships with business partners, shareholders and authorities to develop trust, rapport and reliability.
Senior CSA-Airside Operations
Jet Airways India PVT LTD
Mumbai , India
2013.10 - 2019.05
- Responsible for always maintaining the safety and security of the work area
- Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner
- Manage the Ramp Handling of Flights assigned in accordance with the company policies and procedures laid down
- Delivering on-time performance with safety given the most priority. Documentation of each flight as per the Standard Operations Procedure
- Provided frontline leadership while directing ramp agents to ensure on-time performance
- Planning of Baggage and Cargo, Coordination with cargo agents, baggage handling team, ramp supervisor, passenger service agent and cockpit crew
Passenger service agent
Cambata Aviation PVT LTD
Mumbai , India
2013.07 - 2013.10
- Met and greeted arriving, departing and transferring passengers and communicated relevant updates.
- Kept a close eye on security concerns, reporting suspicious behaviour or unattended baggage to security personnel.
- Liaised with security personnel to address potential threats and implement emergency-response protocols.
- Maintained team compliance with regulatory agency standards and requirements related to air and ground transport.
- Communicated boarding announcements, guiding passenger boarding orders by seat assignment.
- Verified carry-on baggage, enforcing restrictions related to the size and number of allowable parcels.
Sales Officer Trainee
Popular Vehicles and Services LTD
Punalur , India
2007.08 - 2008.07
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Planned and executed new strategies to increase sales
- Engaged with customers to better understand needs and deliver excellent service
- Enhanced working relationships by participating in team-building activities
- Customised customer experiences to build brand loyalty
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines
Education
Bachelor of Business Administration - Business Administration
Periyar University
IndiaSkills
- Sales and Marketing Strategies
- Strategic Planning & Execution
- Customer Service Excellence
- Team Work & Leadership
- Business Development
- Time Management
- Business planning
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Marathi
Advanced
Certification
- Basic Airport Handling
- Dangerous Goods Category-6 (CER NO:-DAL230116)
- Safety Management System (SMS)
- Emergency Response Process (ERP)
- Aviation Security Awareness (AVSEC)
- Weight & Balance training for aircrafts (B737-700/800/900ER, ATR 75-500/600, A330-202/302, B777-300ER, B737-MAX )
Timeline
Air freight coordinator
TT Logistics- IAG Cargo British Airways
2022.11 - 2023.10
Senior Executive-Logistics
Capita India PVT LTD
2019.05 - 2022.04
Senior CSA-Airside Operations
Jet Airways India PVT LTD
2013.10 - 2019.05
Passenger service agent
Cambata Aviation PVT LTD
2013.07 - 2013.10
Sales Officer Trainee
Popular Vehicles and Services LTD
2007.08 - 2008.07
Bachelor of Business Administration - Business Administration
Periyar University
- Basic Airport Handling
- Dangerous Goods Category-6 (CER NO:-DAL230116)
- Safety Management System (SMS)
- Emergency Response Process (ERP)
- Aviation Security Awareness (AVSEC)
- Weight & Balance training for aircrafts (B737-700/800/900ER, ATR 75-500/600, A330-202/302, B777-300ER, B737-MAX )
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