ASHISH PANDITA
Dubai,UAE
Summary
Qualified management professional with over 5 years and 7 months of experience in Information Technology Support Technician with a demonstrated history of working in the consumer service industry. Skilled in computer repair, Local area network (LAN), software installation, networking and hardware support. Experienced Corporate as well as retail clients in IT Domain. Highly methodical and well organized in work habits with well-developed leadership and motivational skills; ability to handle multiple functions and activities in high-pressure environments. Sincere, hardworking and self-driven with abundant positive attitude with team handling experience. Exceptional skills in Customer Relationship Management and Liaising .
Overview
5
5
years of professional experience
1
1
Certification
Work history
Technical Support
- Configure Outlook Networking IT Hardware Support Computer Repair Hardware Installation Windows7,8,10,11Troubleshooting LAN Remote Access Remote User Support Computer Networking Software
- Installation Help Desk Support Well Organized &Disciplined People
- Management Customer Management Team handling & Management
- Relationship Management Efficiency Improvement
IT Support Engineer
Fenno Scandia Middle East FZE
Dubai, UAE
2023.07 - Current
- Successfully customized desktop hardware of users to meet user specifications and site standards.
- Configure Outlook to the system Operated by users , enforced and suggested modifications and additions to system standards, leading increase in service efficiencies.
- software installation, trouble shooting , creating Local area network,
Desktop Service Engineer
Canon IT Services
2019.10 - 2022.06
- Key Accountabilities
- Installing and configuring all the peripheral components and drivers
- Installing and administration of O/S like win 7/ win 8/ win 10/ win 11
- Installation of software and drivers
- Provide support to users directly and remote connection
- Troubleshoot with the o/s performance like boot virus issues etc
- Hardware development analysis and testing.
Support Engineer
M/S Shivansh Traders
2014.06 - 2016.06
Education
Bachelor Of Arts -
Indira Gandhi National OpenUniversity (IGNOU
2019
Higher Secondary - undefined
2014
undefined
Anuradha Higher Secondary school
2012
Skills
- Key Accountabilities
- Desktop management interface
- Networking (LAN)
- Setting up computer hardware systems, installing and upgrading software, and troubleshooting basic
- ITissues
- Identify, Diagnose and rectify issues in hardware, software, services, and applications
- ConductRemote Troubleshooting
- outlook configure
- Hardware maintenance
Certification
Jetking certified hardware and Networking engineering course (JCHNE) from Jammu Jetking
center.
Installation and Maintenance of printers and photocopier course from N.I.E.L.I.T
Smart English learning course (JET EDGE) from Jetking Jammu.
Additional Information
- Visa Status Employment visa
Languages
English
Upper intermediate
Hindi
Fluent
Timeline
IT Support Engineer
Fenno Scandia Middle East FZE
2023.07 - Current
Desktop Service Engineer
Canon IT Services
2019.10 - 2022.06
Support Engineer
M/S Shivansh Traders
2014.06 - 2016.06
Technical Support
Bachelor Of Arts -
Indira Gandhi National OpenUniversity (IGNOU
Higher Secondary - undefined
undefined
Anuradha Higher Secondary school