ASHOK KUMAR SHETTY
Summary
I am dedicated and customer focused hospitality professional with experience in delivering exceptional guest experience. I thrive in fast paced environments, maintaining a high standard of service while meeting the needs of diverse clientele. Passionate about creating memorable experience, I am eager to contribute to dynamic team and continue growing in the hospitality industry.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Senior Waiter
Fisherman Hub, Hampton by Hilton
02.2023 - Current
- Managed both front-of-house and back-of-house operations to ensure smooth service.
- Addressed customer complaints and ensured a high level of customer service.
- Hired, trained, and scheduled staff, conducted performance evaluations, and managed payroll.
- Monitored inventory levels, ordered supplies, and ensured proper stock rotation.
- Handled cash, processed credit card transactions, and generated reports.
RESTAURANT CAPTAIN
Hotel BMS
01.2016 - 01.2023
- Providing excellent customer service and experience.
- Managing guest reservations and seating.
- Organising special events and parties.
- Inspecting the hygiene and cleanliness of restaurant premises.
- Collecting customer feedback for improvement.
CATERING WAITER
Amwaj Catering Service
01.2013 - 01.2016
- Assisted in setting up tables, linens, chairs, and buffet stations according to event specifications.
- Ensured tables were clean and properly set throughout the event, refilled drinks, and cleared plates between courses.
- Communicated effectively with kitchen staff to ensure accurate and timely delivery of orders.
- Assisted in breaking down tables, chairs, and buffet stations, and ensured the event space was clean and orderly.
- Monitored and managed inventory levels of catering supplies and equipment.
WAITER
Hotel Deeepa Comforts
01.2008 - 01.2013
- Assisted in setting up tables, linens, chairs, and buffet stations according to event specifications.
- Greeting and Seating Guests: Welcomed guests warmly and escorted them to their tables.
- Taking Orders: Accurately took food and beverage orders and relayed them to the kitchen staff.
- Serving Food and Beverages: Delivered food and drinks to guests promptly and professionally.
- Menu Knowledge: Provided detailed information about menu items, daily specials, and made recommendations.
- Table Maintenance: Ensured tables were clean and properly set, refilled drinks, and cleared plates between courses.
Education
SSLC -
IndiaSkills
Attention to Details
References
Available upon request
TRAINING
- Fire Alert and Safety Training from Dubai Municipality.
- Basic food Hygenic and safety training from Dubai Municipality.
- Basic Computer Training(MS word, Excel, PowerPoint)
DECLARATION
I hearby declare that above furnished details are true to the best of my knowledge. I promise to utilize my best efforts in order to fulfil my duties, if given an opportunity.
PERSONAL PROFILE
- Date of Birth: 21/03/1985
- Gender: Male
- Nationality: Indian
- Civil Status: Married
PASSPORT & VISA DEATAILS
- Passport No: M9552226
- Visa Status: Employment
PERSONAL SKILLS
- Strong working Knowledge of relevant software as Hotelier, MS word ,MS Excell
- Excellent customer service skills.
- Good knowledge in English
- Excellent communication & Organization skills.
Timeline
Senior Waiter
Fisherman Hub, Hampton by Hilton
02.2023 - Current
RESTAURANT CAPTAIN
Hotel BMS
01.2016 - 01.2023
CATERING WAITER
Amwaj Catering Service
01.2013 - 01.2016
WAITER
Hotel Deeepa Comforts
01.2008 - 01.2013