Ashrakat Ibrahim
Dubai
Summary
Dedicated professional with a strong foundation in customer service excellence and guest relations, adept at problem solving and conflict resolution. Skilled in hospitality standards, housekeeping, and hospitality operations, with proven expertise in team training and supervision. Proficient in communication, telephone etiquette, POS systems, and front desk tools. Committed to enhancing guest engagement through multitasking and effective hospitality operations.
Overview
2
2
Languages
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Senior Waitress
EMIRATES FLIGHT CATERING
Dubai
2024.05 - 2026.07
- Delivered daily service and supported guests for higher satisfaction through attentive care.
- Trained and mentored new staff, improving team efficiency by 20% through coaching.
- Managed high-volume dining during peak hours for timely ordered service.
Restaurant Hostess
FOUR SEASONS HOTEL AND RESORT
Dubai
2023.11 - 2024.04
- Improved guest experience through seating adjustments that supported steady flow each shift.
- Raised arrival satisfaction by delivering welcoming check-in impressions daily.
- Maintained consistent service quality by coordinating closely with restaurant staff each shift.
- Assisted in menu design discussions, adding valuable inputs from customer feedback.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
Guest Relations Officer
FOUR SEASONS HOTEL AND RESORT
Dubai
2024.01 - 2024.03
- Handled guest complaints promptly to maintain 95% resolution rate.
- Coordinated special events to support 20% higher repeat bookings.
- Provided personalised service to lift guest satisfaction scores by 30%.
Senior Server
FOUR SEASONS HOTEL AND RESORT
Dubai
2022.09 - 2023.11
- Led servers team to improve customer satisfaction by 30%.
- Streamlined service processes to cut peak wait times by 20%.
- Trained new staff on menu knowledge to boost upselling success by 25%.
- Managed inventory to reduce food waste by 15% each year.
- Coordinated with kitchen staff to deliver orders on time and accurately.
Coordinator
FOUR SEASONS HOTEL AND RESORT
Dubai, United Arab Emirates
2021.11 - 2022.09
- Used checklists to streamline workflows and lift daily efficiency by 30%.
- Coordinated cross-department work through shared calendars to improve collaboration and output.
- Ran weekly reviews to manage schedules and resources, reducing delays by 25%.
Education
Bachelor's - Tourism Business Management
ALEXANDRIA UNIVERSITY
Alexandria 2018.09 - 2021.07
Diploma of Education - Thanaweya Amma
Secondary school for girls
Egypt 2015.09 - 2018.04
Skills
- CUSTOMER SERVICE EXCELLENCE
- GUEST RELATIONS & PROBLEM SOLVING
- HOSPITALITY STANDARDS & HOUSEKEEPING
- TEAM TRAINING & SUPERVISION
- COMMUNICATION & TELEPHONE ETIQUETTE
- POS SYSTEMS & FRONT DESK TOOLS
- Guest Engagement
- Hospitality Operations
- Conflict Resolution
- Multitasking
Certification
HOSPITALITY LEARNING EXPERIENCE CERTIFICATE
Languages
ARABIC
ENGLISH
References
Reference available upon request
Timeline
Senior Waitress
EMIRATES FLIGHT CATERING
2024.05 - 2026.07
Guest Relations Officer
FOUR SEASONS HOTEL AND RESORT
2024.01 - 2024.03
Restaurant Hostess
FOUR SEASONS HOTEL AND RESORT
2023.11 - 2024.04
Senior Server
FOUR SEASONS HOTEL AND RESORT
2022.09 - 2023.11
Coordinator
FOUR SEASONS HOTEL AND RESORT
2021.11 - 2022.09
Bachelor's - Tourism Business Management
ALEXANDRIA UNIVERSITY
2018.09 - 2021.07
Diploma of Education - Thanaweya Amma
Secondary school for girls
2015.09 - 2018.04