Josefina Zabaleta

Dynamic and detail-oriented professional with a robust skill set in sales, customer service excellence, and fine dining service. Demonstrates exceptional emotional intelligence and cultural sensitivity, ensuring VIP guest satisfaction through anticipatory services and intuitive needs anticipation. Adept at crisis management and decision-making, with proven adaptability and flexibility in high-pressure environments. Committed to service excellence, leveraging bilingual capabilities to enhance communication and negotiation skills. Career goals include advancing within the hospitality industry by utilising expertise in wine & beverage knowledge and HACCP & food safety standards to elevate guest experiences.

• Franco Pisso Academy
• Buenos Aires. Argentina | Public Speaking and Persuasion
• Training on how communication is a discipline that integrates thought, language, and action, with real impact in personal, professional, and institutional contexts. Effective Communication.
• Buenos Aires. Argentina | Sales and Negotiation
• Six months course about training focused on developing skills to identify customer needs, persuade, handle objections, and close profitable deals.
• Mai Pistiner Academy
• Buenos Aires. Argentina | The art of Public Speaking
• Six course months about techniques and skills to excel at communicating.
• Buenos Aires. Argentina | Sales
• Six months course about how to sell through persuasion and storytelling.
• Zine Laboratories
• Buenos Aires. Argentina | Diploma in Organic Chemistry
• Postgraduate or extension training program focused on deepening the study of carbon-based compounds.