Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Software
HOBBIES
Hobbies
Hi, I’m

Ashur Samson M R

-
Abu Dhabi
Ashur Samson M R

Summary

Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 7+ years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
years of professional experience
1
Certification
5
Languages

Work History

Thrifty Car Rental

Customer Service Executive (CAR RENTAL)
2023.09 - Current (1 year)

Job overview

  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Managed efficient cash register operations.
  • Established strong relationships with local businesses to promote cross-referrals within community.
  • Streamlined rental process with efficient use of car rental software programs and tools.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
  • Maintained clean and inviting office spaces, contributing to professional image for company.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Canh Media Pvt Ltd

Customer Service Support Specialist (FINTECH)
2020.01 - 2023.05 (3 years & 4 months)

Job overview

  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Assisted in development of training materials to improve overall team performance in handling customer inquiries.
  • Collaborated with team members to ensure consistent quality in customer interactions.
  • Mentored new team members, providing guidance on best practices for customer service excellence.
  • Handled escalated calls with professionalism, ensuring satisfactory resolution for both customer and company.

Cognizant Technology Solutions

Senior Customer Service Executive (FINTECH)
2017.11 - 2019.12 (2 years & 1 month)

Job overview

  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coordinated customer service responses for high-value customers with complex issues as representative of escalation team.
  • Reduced average call handling time through effective problem-solving techniques and efficient use of resources.

Chestnut Pvt Ltd

Customer Service Representative
2016.02 - 2017.10 (1 year & 8 months)

Job overview

  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Freelance

Freelance Graphic Designer and Video Editor
2016.01 - 2022.08 (6 years & 7 months)

Job overview

  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
  • Created digital image files for use in digital and traditional printing methods.

Education

Toon2 Animation And Multimedia School Karnataka, India

Bsc in Animation from Animation And Special Effects
2013.05 - 2016.06 (3 years & 1 month)

University Overview

  • Awarded best Logo and 3D Max designer of the year 2014 in Karnataka,India.
  • Awarded best illustrator and Coral draw designer of the year 2015 in Karnataka,India.

Karnataka Pre University Education Board Karnataka,India

12th (PUC) from Commerce
2011.05 - 2014.05 (3 years)

University Overview

Balagangadhara Swami Balajagath High School Karnataka,India

SSLC
2010.05 - 2011.05 (1 year)

University Overview

Skills

    Complaint resolution

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Additional Information

Additional Information
  • Name : Ashur Samson M.R
  • Date of birth : 18-June-1995
  • Father name : Rohith M.S
  • Mother name : Nanjamma K.K
  • Marital status : Single
  • Blood group : B positive
  • Sex : Male
  • Nationality : Indian
  • Passport Number : U6603912
  • Visa Status : Employment Visa

Timeline

Customer Service Executive (CAR RENTAL)
Thrifty Car Rental
2023.09 - Current (1 year)
Customer Service Support Specialist (FINTECH)
Canh Media Pvt Ltd
2020.01 - 2023.05 (3 years & 4 months)
Senior Customer Service Executive (FINTECH)
Cognizant Technology Solutions
2017.11 - 2019.12 (2 years & 1 month)
Customer Service Representative
Chestnut Pvt Ltd
2016.02 - 2017.10 (1 year & 8 months)
Freelance Graphic Designer and Video Editor
Freelance
2016.01 - 2022.08 (6 years & 7 months)
Toon2 Animation And Multimedia School
Bsc in Animation from Animation And Special Effects
2013.05 - 2016.06 (3 years & 1 month)
Karnataka Pre University Education Board
12th (PUC) from Commerce
2011.05 - 2014.05 (3 years)
Balagangadhara Swami Balajagath High School
SSLC
2010.05 - 2011.05 (1 year)
18-June-1995

Software

MS Excel

Adobe creative suites

3D MAX

3D Maya

Indesign

Nuke

Fusion

After effects

Coral draw

MS Power point

Canva

HOBBIES

HOBBIES
  • Certified Tattoo artist
  • Certified Photographer
  • Solo Bike rides
  • Video Games
  • Traveling

Hobbies

Hobbies
  • Certified Tattoo artist
  • Certified Photographer
  • Solo Bike rides
  • Video Games
  • Traveling
Ashur Samson M R-