Ashwini Kaushik
Dubai,UAE
Summary
Results-driven Team Leader with expertise in decision-making and troubleshooting. Enhanced employee satisfaction and business success through effective communication and strategic productivity improvements. Committed to knowledge sharing and operational efficiency, fostering a collaborative environment that supports team success.
Overview
5
5
Languages
3
3
years of post-secondary education
9
9
years of professional experience
Work history
Team leader-customer service/reservations
NEW HORIZON LUXURY TRANSPORT LLC
2023.10 - Current
- Led, trained, and managed team of transport coordinators, conducting regular performance reviews to ensure professionalism and adherence to luxury service standards.
- Ensure transport operations support a seamless, high-touch client experience, including discreet and professional interaction from transport staff.
- Strategically plan and manage the daily allocation of luxury vehicles (e.g., high-end SUVs, executive sedans) to meet reservations, maximizing utilization while ensuring optimal rest periods for maintenance.
- Oversee the movement of vehicles for clients, ensuring impeccable punctuality for airport transfers, hotel pickups, and bespoke requests.
- Handle specialized or highly confidential transport requests for VIP and long-term rental clients, ensuring absolute discretion and tailored service.
- Created efficient staff rosters to manage working hours and ensure adequate coverage for peak periods, late-night returns, and emergencies.
- Manage and monitor the security systems (GPS trackers, anti-theft) for the entire fleet. Maintain accurate logs of mileage, fuel consumption, and operational status for all vehicles.
- Acted as final point of escalation for operational issues (e.g., missed trip, vehicle fault, driver query), resolving them quickly and professionally to minimise client dissatisfaction.
Customer service representative
Volkswagen - Bharath Vehicle Works Pvt. Ltd
2020.05 - 2022.06
- Acknowledge, de-escalate, and resolve customer complaints, striving to provide appropriate solutions and alternatives within set time limits.
- Answered customer enquiries through phone, email, chat, and in-person about vehicles, services, and company policies, enhancing customer satisfaction.
- Coordinated with technical, sales, and management teams to resolve complex cases, ensuring timely and complete customer support.
- Maintain up-to-date, comprehensive knowledge of Volkswagen vehicles, features, services, warranty programmes, and promotions to provide accurate information.
- Documented customer interactions, transactions, comments, and complaints in the Customer Relationship Management (CRM) system to maintain a comprehensive service record.
- Coordinated with technical, sales, and management teams to resolve complex cases, ensuring timely and complete customer support.
Customer service representative
Hyundai
2018.01 - 2020.01
- Address customer questions via phone, email, chat, or in-person regarding vehicles, services, and company policies.
- Set up and manage service appointments for vehicle maintenance and repairs.
- Guided customers on warranty protections and provided tailored service recommendations. about warranty protections and service recommendations.
- Oversaw vehicle delivery process, ensuring customer understanding of vehicle features, warranty details, and maintenance requirements.
- Conducted follow-up calls and surveys to assess customer satisfaction with vehicle, service, or repair outcomes.
Education
Bachelor of Arts - Bachelor of Arts
Mangalore Public State University
Mangalore 2016.08 - 2019.03
Skills
- Fleet management
- Operational risk management
- Troubleshooting
- Decision Making
- Productivity enhancement
- Effective communication
- Leadership skills
- Knowledge transfer
LANGUAGES
TULU
TAMIL
KANNADA
HINDI
ENGLISH
Timeline
Team leader-customer service/reservations
NEW HORIZON LUXURY TRANSPORT LLC
2023.10 - Current
Customer service representative
Volkswagen - Bharath Vehicle Works Pvt. Ltd
2020.05 - 2022.06
Customer service representative
Hyundai
2018.01 - 2020.01
Bachelor of Arts - Bachelor of Arts
Mangalore Public State University
2016.08 - 2019.03