Hi, I’m
Asmaa Abdelrahman
Dubai ,UAE
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
6
years of professional experience
Work History
Emirates Industries LLC - Belhoul Group, Dubai , UAE
Sales & Marketing Executive
10.2021 - Current
Job overview
- Generated new leads and opportunities to maximise revenue.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Fostered positive relationships with customers to enhance loyalty and retention.
AKI Group, Dubai, UAE
Retail Sales Associate
04.2021 - 09.2021
Job overview
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Explained product benefits maximising customer engagement while driving sales.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
51Campus, Educational Consultant, Cairo, Egypt
PR & Academic Consultant
05.2019 - 12.2020
Job overview
- Assisting candidates with program selection and documents preparation.
- Keeping students informed on educational opportunities, transfer of credit, financial assistance, and university policies and requirements.
- Maintaining communication via telephone and email throughout all stages of admission.
- Shared communications between students and instructors.
- Answered student enquiries and resolved problems related to curriculum and course prerequisites.
- Used spreadsheet software to track important data and identify administrative trends.
Teleperformance Egypt , Cairo , Egypt
Customer Service Representative
03.2018 - 05.2019
Job overview
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Pronto FM, Cairo , Egypt
Social Media Specialist
12.2017 - 03.2018
Job overview
- Protected brand image, moderating conversations, questions and comments to prevent undesirable content.
- Ensured timely and effective response to social media enquiries.
- Prevented inappropriate content, moderating user-generated content in line with moderation policy.
- Developed community by encouraging discussion and responding to mentions in a timely, witty and conversational manner.
Mwasalat Misr, Cairo, Egypt
Customer Service Representative
08.2017 - 03.2018
Job overview
- Improved call metric standards to exceed performance KPI targets.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Attended regular product training to enhance customer advice.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Education
Cairo University , Giza, Egypt
Bachelor of Arts from Classics: Greek & Latin Studies
06.2017
Skills
- Professional independence
- Effective communication
- Team player
- Social media strategy
- Customer engagement
- MS Office
- Outlook
- B2B sales
- Account development
Languages
Arabic
Native
English
Fluent
Italian
Elementary
Timeline
Sales & Marketing Executive
Emirates Industries LLC - Belhoul Group
10.2021 - Current
Retail Sales Associate
AKI Group
04.2021 - 09.2021
PR & Academic Consultant
51Campus, Educational Consultant
05.2019 - 12.2020
Customer Service Representative
Teleperformance Egypt
03.2018 - 05.2019
Social Media Specialist
Pronto FM
12.2017 - 03.2018
Customer Service Representative
Mwasalat Misr
08.2017 - 03.2018
Cairo University
Bachelor of Arts from Classics: Greek & Latin Studies
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