Atheena Santhosh
Dubai
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Check-In and Ground Operation Executive
A B S EVENTS MANAGEMENT LLC
Dubai
12.2022 - Current
- Provided front desk and check-in services for cruise guests, ensuring a seamless experience.
- Assisted guest with special requests, ensuring their needs were met promptly and accurately.
- Handled guest complaints calmly and efficiently,rectifying issues to maintain customer satisfaction.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Coordinated embarkation and disembarkation procedures optimizing efficiency during cruise turnaround operations.
- Oversaw baggage handling processes, ensuring smooth flow and compliance with safety regulations.
- Led and mentored the ground operations team fostering a customer focused and high performing work environment.
Trainee
Mithra Maritime & Logistics
Kochi
12.2024 - 01.2025
- Training attended for Port, Customs Clearance, Forwarding formalities and Documentation
- Special Training attended for UAE Shipping, Freight forwarding procedures and familiar with EMIRSAL2 declaration processing
- Customer coordination, Order & Delivery follow-up
- To work in conjunction and coordination with seniors and follow all instructions related to maintaining of day-to-day Administrative & Functional
- Coordinated embarkation and disembarkation procedures, optimizing efficiency during cruise turnaround operations.
- Oversaw baggage handling processes, ensuring smooth flow and compliance with safety regulations.
- Led and mentored the ground operations team, fostering a customer-focused and high-performing work environment.
- Provided front desk and check-in services for cruise guests, ensuring a seamless experience.
- Assisted guests with special requests, ensuring their needs were met promptly.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer satisfaction.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
IT Researcher & Data Analyst
Corporate360 (Dataforce)
Quilon
01.2016 - 01.2017
- Conducted in-depth research to identify and target new business prospects.
- Generated and qualified leads through strategic email campaigns, LinkedIn research, and company website inquiries.
- Maintained and updated CRM systems with accurate client and lead information, ensuring data integrity.
- Fostered relationships with existing clients, ensuring continued engagement and satisfaction.
- Managed and maintained a comprehensive database of potential clients.
- Supervised and trained support staff, conducted QA/QC checks to ensure team performance met quality standards.
- Analyzed campaign and lead generation data, prepared reports, and presented insights to improve outreach strategies.
- Handled internal social initiatives and programs to support team culture.
Education
Post Graduate Diploma - Logistics And Supply Chain Management
Mithra Institute of Management Studies Pvt Ltd
04.2024 - 02.2025
Bachelor of Technology - Electronics And Communication Engineering
Einstein College of Engineering
08.2012 - 03.2016
Timeline
Trainee
Mithra Maritime & Logistics
12.2024 - 01.2025
Post Graduate Diploma - Logistics And Supply Chain Management
Mithra Institute of Management Studies Pvt Ltd
04.2024 - 02.2025
Check-In and Ground Operation Executive
A B S EVENTS MANAGEMENT LLC
12.2022 - Current
IT Researcher & Data Analyst
Corporate360 (Dataforce)
01.2016 - 01.2017
Bachelor of Technology - Electronics And Communication Engineering
Einstein College of Engineering
08.2012 - 03.2016