Overview
Work History
Education
Timeline
Generic
Atheena Santhosh

Atheena Santhosh

Dubai

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Check-In and Ground Operation Executive

A B S EVENTS MANAGEMENT LLC
Dubai
12.2022 - Current
  • Provided front desk and check-in services for cruise guests, ensuring a seamless experience.
  • Assisted guest with special requests, ensuring their needs were met promptly and accurately.
  • Handled guest complaints calmly and efficiently,rectifying issues to maintain customer satisfaction.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Coordinated embarkation and disembarkation procedures optimizing efficiency during cruise turnaround operations.
  • Oversaw baggage handling processes, ensuring smooth flow and compliance with safety regulations.
  • Led and mentored the ground operations team fostering a customer focused and high performing work environment.

Trainee

Mithra Maritime & Logistics
Kochi
12.2024 - 01.2025
  • Training attended for Port, Customs Clearance, Forwarding formalities and Documentation
  • Special Training attended for UAE Shipping, Freight forwarding procedures and familiar with EMIRSAL2 declaration processing
  • Customer coordination, Order & Delivery follow-up
  • To work in conjunction and coordination with seniors and follow all instructions related to maintaining of day-to-day Administrative & Functional
  • Coordinated embarkation and disembarkation procedures, optimizing efficiency during cruise turnaround operations.
  • Oversaw baggage handling processes, ensuring smooth flow and compliance with safety regulations.
  • Led and mentored the ground operations team, fostering a customer-focused and high-performing work environment.
  • Provided front desk and check-in services for cruise guests, ensuring a seamless experience.
  • Assisted guests with special requests, ensuring their needs were met promptly.
  • Handled guest complaints calmly and efficiently, rectifying issues to maintain customer satisfaction.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

IT Researcher & Data Analyst

Corporate360 (Dataforce)
Quilon
01.2016 - 01.2017
  • Conducted in-depth research to identify and target new business prospects.
  • Generated and qualified leads through strategic email campaigns, LinkedIn research, and company website inquiries.
  • Maintained and updated CRM systems with accurate client and lead information, ensuring data integrity.
  • Fostered relationships with existing clients, ensuring continued engagement and satisfaction.
  • Managed and maintained a comprehensive database of potential clients.
  • Supervised and trained support staff, conducted QA/QC checks to ensure team performance met quality standards.
  • Analyzed campaign and lead generation data, prepared reports, and presented insights to improve outreach strategies.
  • Handled internal social initiatives and programs to support team culture.

Education

Post Graduate Diploma - Logistics And Supply Chain Management

Mithra Institute of Management Studies Pvt Ltd
04.2024 - 02.2025

Bachelor of Technology - Electronics And Communication Engineering

Einstein College of Engineering
08.2012 - 03.2016

Timeline

Trainee

Mithra Maritime & Logistics
12.2024 - 01.2025

Post Graduate Diploma - Logistics And Supply Chain Management

Mithra Institute of Management Studies Pvt Ltd
04.2024 - 02.2025

Check-In and Ground Operation Executive

A B S EVENTS MANAGEMENT LLC
12.2022 - Current

IT Researcher & Data Analyst

Corporate360 (Dataforce)
01.2016 - 01.2017

Bachelor of Technology - Electronics And Communication Engineering

Einstein College of Engineering
08.2012 - 03.2016

Similar Profiles

CREATE PROFILE
Atheena Santhosh