AWA CLAUDIA Lum
Al Ain,UNITED ARAB EMIRATES
Summary
Motivated recent graduate, seeking to launch career with company offering professional development opportunities. Knowledgeable about sales techniques and lead generation, ready to expand on classroom experience in real-world setting.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Sales/Account Manager
Class Market
Buea, Cameroon
12.2019 - 02.2025
- Enhanced brand visibility through active participation in industry events.
- Strengthened client relationships with regular follow-ups.
- Managed key accounts to sustain business growth.
- Presented sales reports at monthly review meetings.
- Collaborated with internal teams to ensure seamless service delivery.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Maintained comprehensive customer database, ensuring efficient record-keeping.
Sales and customer service representative
Bills Elecronics
Kumba, Cameroon
08.2016 - 09.2017
- Implemented effective sales techniques to maximise profits.
- Managed daily sales operations to achieve business objectives.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Utilised knowledge of company products and services for increased sales.
- Maintained high standards of professionalism whilst interacting with customers.
- Coordinated delivery schedules for optimum order fulfilment.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Established strong relationships with customers, enhancing brand loyalty.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
Education
Bachelor's degree - Management
INTERNATIONAL UNIVERSITY BAMENDA
Bamenda /Cameroon 10.2023 - 12.2024
Skills
- Time management proficiency
- Patience and perseverance
- Integrity and trustworthiness
- Project management tools usage
- E-Commerce systems familiarity
- Cash handling
- Customer Service
- Customer relations
- Product knowledge
- Account management
- B2B selling
- Risk Management
- Communication
- Project Management
- Microsoft Office Suite
Languages
English
Native
Affiliations
- Reading, Singing, Traveling and Surfing the internet
Timeline
Bachelor's degree - Management
INTERNATIONAL UNIVERSITY BAMENDA
10.2023 - 12.2024
Sales/Account Manager
Class Market
12.2019 - 02.2025
Sales and customer service representative
Bills Elecronics
08.2016 - 09.2017
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