Aya Almounajed
Dubai,UAE
Summary
Accomplished professional with extensive experience in luxury sales, client relations, and fashion consulting. Demonstrated expertise in upselling and cross-selling, visual merchandising, and inventory control to optimise sales performance. Proven track record in team training, customer service excellence, and brand representation. Adept at market analysis, business strategy development, and executing successful promotions and campaigns. Skilled in CRM management, VIP client handling, insurance processing, social media management, and event planning. Committed to leveraging product knowledge to drive business growth and enhance customer satisfaction.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Senior sales executive
CRATE&BARREL
Dubai, UAE
06.2024 - Current
- Deliver Luxury Client Experience: Provide personalized styling advice, in-depth product knowledge, and exceptional customer service to high-profile clients, ensuring brand loyalty and repeat business.
- Drive Sales Performance: Consistently exceed monthly and annual sales targets through strategic upselling, cross-selling, and relationship building with VIP clientele.
- Client Relationship Management: Develop a strong customer base, maintain detailed client profiles, and provide after-sales service to enhance retention and brand advocacy.
- Inventory Control: Oversee stock levels, conduct regular stock checks, and coordinate with logistics teams to ensure timely replenishment of best-selling items.
- Sales Team Leadership & Mentorship: Train and mentor junior staff by sharing expertise in luxury sales techniques, customer service standards, and brand excellence.
- Adherence to Brand Guidelines: Uphold company policies, maintain store security procedures, and ensure compliance with luxury retail industry standards.
- Team Collaboration: Foster a positive work environment by promoting clear and effective communication, supporting colleagues, and achieving collective sales goals.
- Luxury Shopping Experience: Provide expert fashion advice tailored to clients’ preferences, helping them complete their desired look.
- Bridal & Couture Sales: Curate bridal selections and represent the brand at high-profile events, engaging with prospective clients and showcasing the latest collections.
Retail sales executive
CRATE&BARREL
Dubai, UAE
02.2023 - 06.2024
- Provide Exceptional Client Experience: Offer personalized styling advice, in-depth product knowledge, and outstanding customer service to build strong relationships and encourage repeat business.
- Achieve Sales Targets: Meet and exceed monthly and annual sales goals by effectively upselling, cross-selling, and building relationships with key clients.
- Client Relationship Management: Maintain detailed client profiles and provide excellent after-sales service to increase client retention and promote brand loyalty.
- Inventory Management: Oversee stock levels and perform regular stock checks to ensure availability of top-selling items and maintain optimal inventory.
- Collaboration with Management: Work with store management to share sales insights, customer feedback, and market trends to support business growth and streamline operations.
- Uphold Brand Standards: Ensure the store meets brand guidelines by maintaining high levels of service, visual merchandising, and overall store presentation.
- Teamwork & Support: Contribute to a positive team environment by promoting effective communication and helping colleagues achieve shared sales goals.
- Luxury Shopping Experience: Provide tailored fashion advice to customers, ensuring a personalized and enjoyable shopping experience.
- Bridal & Couture Expertise: Assist customers with bridal selections, guiding them through gown choices and accessories to create a memorable experience.
- Represent the Brand: Engage with prospective clients at events and showcase the latest collections to expand brand reach.
Education
Diploma of Education - Communications engineering
DAMASCUS UNIVERSITY
DAMASCUS,SYRIA 11.2015 - 09.2020
Skills
- Luxury Sales
- Client Relations
- Fashion Consulting
- Upselling & Cross-Selling
- Visual Merchandising
- Inventory Control
- Sales Optimization
- Team Training
- Customer Service
- Brand Representation
- Administrative Support
- Market Analysis
- Product Knowledge
- Business Strategy
- Promotions & Campaigns
- CRM Management
- VIP Client Handling
- Insurance Processing
- Social Media Management
- Event Planning
Languages
Arabic
Native
English
Fluent
Timeline
Senior sales executive
CRATE&BARREL
06.2024 - Current
Retail sales executive
CRATE&BARREL
02.2023 - 06.2024
Diploma of Education - Communications engineering
DAMASCUS UNIVERSITY
11.2015 - 09.2020