AYA KARIM
Dubai
Profil professionnel
Service-focused Flight Attendant with expertise in passenger safety and onboard service. Trilingual in Arabic, French, and English, skilled in navigating multicultural environments. Previous experience as Assistant Manager strengthened customer service, communication, and teamwork capabilities. Dedicated to ensuring comfort and safety while enhancing customer experiences.
Vue d'ensemble
4
4
Languages
3
3
years of post-secondary education
8
8
years of professional experience
Expérience
Cabin Crew Member
RYANAIR
London
2024.03 - 2026.06
- Executed safety, passenger, and supply pre-flight checklists to ensure compliance and readiness.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Followed company regulations and rules promoting safe environment for both travelers and employees..
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Provided information and resolved passenger inquiries and issues during flights to enhance overall experience.
- Welcomed passengers and assisted with seating assignments and stowing items to facilitate smooth boarding.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Executive Assistant to the General Manager
Wholesale Fabric Store
Casablanca
2018.12 - 2024.01
- Organized meetings and managed work schedules for staff teams and executives to ensure alignment.
- Performed administrative tasks and collaborated with team to enhance workflow.
- Supported store manager in optimizing daily operations and informed business decisions.
- Supported sales operations and ensured high customer satisfaction.
- Managed purchasing processes and ensured stock availability.
- Communicated and negotiated with suppliers and companies to purchase fabrics and products at competitive prices.
- Built strong relationships with suppliers and business partners.
- Monitored inventory levels and coordinated restocking.
Formation
Ryanair Initial Cabin Crew Training - Aviation
Sky crew training
Marrakech 2024.02 - 2024.03
DEUG (diploma of general university studies) - Aviation trades and Tourism
CFPNC
Casablanca 2016.09 - 2018.10
High School Degree - Physics-Chemistry
Tazi I High School
Casablanca 2015.09 - 2016.06
Compétences
- Customer service excellence
- Adaptability and flexibility
- Multitasking and organization
- Team collaboration
Language
French
Fluent
C1
English
Fluent
C1
Arabic
Bilingual
C2
Spanish (beginner)
Basic knowledge
A2
Chronologie
Cabin Crew Member
RYANAIR
2024.03 - 2026.06
Ryanair Initial Cabin Crew Training - Aviation
Sky crew training
2024.02 - 2024.03
Executive Assistant to the General Manager
Wholesale Fabric Store
2018.12 - 2024.01
DEUG (diploma of general university studies) - Aviation trades and Tourism
CFPNC
2016.09 - 2018.10
High School Degree - Physics-Chemistry
Tazi I High School
2015.09 - 2016.06