Asmaa Soliman
Dubai,UAE
Summary
Highly skilled professional with expertise in customer service excellence, multi-lingual communication, and cross-cultural sensitivity. Adept at tour planning, itinerary development, and destination research. Proven ability in sales techniques, contract negotiation, and promotion and marketing. First aid certified with a strong focus on delivering exceptional travel experiences. Career goal: to leverage skills in a dynamic role within the travel and tourism industry.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Cabin crew member
Air Cairo
Cairo, Egypt
02.2023 - 08.2024
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Ensured safety regulations compliance for passenger security.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
Tour operator
Egypt United Tours
Cairo, Egypt
11.2020 - 01.2023
- Achieved high customer satisfaction by providing detailed information and assistance on various tours.
- Managed complex travel arrangements for diverse client groups, ensuring seamless experiences.
- Enhanced tour offerings with innovative and engaging activities to attract new customers.
- Conducted comprehensive research on various destinations for improved tour planning.
Education
Bachelor of Arts - Tourism Guidance Department - English section
Ain Shams University
Cairo 09.2017 - 09.2020
Skills
- First aid certified
- Customer service excellence
- Multi-Lingual communication
- Cross-Cultural sensitivity
- Language skills
- Tour planning
- Itinerary development
- Sales techniques
- Contract negotiation
- Promotion and marketing
- Destination research
Languages
Arabic
Proficient (C2)
English
Advanced (C1)
Spanish
Elementary
Timeline
Cabin crew member
Air Cairo
02.2023 - 08.2024
Tour operator
Egypt United Tours
11.2020 - 01.2023
Bachelor of Arts - Tourism Guidance Department - English section
Ain Shams University
09.2017 - 09.2020
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