AYA KROUMA
DUBAI,UAE
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work history
General manager
Car code Auto General
DUBAI, UAE
2023.09 - 2024.01
- Implemented effective customer service procedures to encourage positive feedback.
- Served as official representative of organization to public groups or government agencies.
- Set policies and processes outlining expectations on employee behavior at every level.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Recruited and managed senior staff with focus on delivering clear results.
- Put in place clear controls for financial administration and business management.
- Maintained agile, responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Customer service executive
Amazon
Dubai, UAE
2023.01 - 2023.08
- Provided professional and helpful support to new and existing clients.
- Entered, updated and removed customer information to keep accounts current.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Improved customer satisfaction ratings through responsive query resolution.
- Responded to customer queries and provided excellent customer service.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
Education
Diploma - HUMAN RESOURCES MANAGEMENT
ISEEG INSTITUT DE FORMATION
Algiers, Algeria 2023.01 - 2023.05
Diploma - SECRETARIAL STUDIES
ISEEG INSTITUT DE FORMATION
Algiers, Algeria 2023.01 - 2023.03
Bachelor's degree - English Language and Literature, General
Mohamed Khider University of Biskra
Biskra, Algeria 2018.09 - 2021.07
Diploma - Business Law
UNIVERSITY OF CONTINUOUS TRAINING, BISKRA, ALGERIA
Biskra, Algeria 2017.09 - 2020.07
TECHNICAL MATHEMATICS BACCALAUREATE - Mechanical Engineering
MEKKI MENNI HIGH SCHOOL
Biskra, Algeria 2014.09 - 2017.07
Skills
- Financial management
- Client relations
- Microsoft Office Suite
- Bilingual customer support
- Customer sales support
- Lead management
- Advanced product knowledge
- Team management
- Data acquisition
- Strong customer service orientation
- Stock management
- Invoicing and receipts
- Telephone skills
- Written and verbal communication skills
- Customer relations
- Excel proficiency
- Cash handling
- Customer retention
- Customer service expert
Languages
Arabic
Native
French
Native
English
Native
Spanish
Beginner
References
References available upon request.
Timeline
General manager
Car code Auto General
2023.09 - 2024.01
Customer service executive
Amazon
2023.01 - 2023.08
Diploma - HUMAN RESOURCES MANAGEMENT
ISEEG INSTITUT DE FORMATION
2023.01 - 2023.05
Diploma - SECRETARIAL STUDIES
ISEEG INSTITUT DE FORMATION
2023.01 - 2023.03
Bachelor's degree - English Language and Literature, General
Mohamed Khider University of Biskra
2018.09 - 2021.07
Diploma - Business Law
UNIVERSITY OF CONTINUOUS TRAINING, BISKRA, ALGERIA
2017.09 - 2020.07
TECHNICAL MATHEMATICS BACCALAUREATE - Mechanical Engineering
MEKKI MENNI HIGH SCHOOL
2014.09 - 2017.07