AYAAN SAYYED

● Developed and executed innovative market research strategies, identifying potential growth areas leading to a 40% increase in market share.

● Working closely with sales, marketing, and other departments to coordinate efforts, share information, and develop strategies to drive business growth.

● Working closely with the accounts team regarding cheque allocation, daily cash reports, and outstanding customer dues.

● Collecting customer feedback to foster continuous improvement in products and services.

● Trained new employees to improve their solution-selling strategies, product knowledge, and customer relationship management.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Excelled in a high-pressure team environment, consistently maintaining composure and providing top-tier customer service, even in challenging situations.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Maintained excellent client satisfaction by providing in-depth support.
• Trained and mentored support staff to provide exceptional customer service and swift resolution.