Ayman Shalabi
Dubai
Summary
A highly accomplished and dynamic professional with an impressive 22-year track record of success in Sales. As a real estate salesperson, I have excellent communication skills that allow me to clearly and effectively communicate with clients. I am able to listen actively to their needs and concerns, and I am able to explain complex real estate concepts in a way that is easy to understand. I am skilled at identifying and solving problems that arise during the real estate sales process. Whether it's finding creative solutions to help clients secure financing or negotiating with other parties to close a deal, I am able to think on my feet and find solutions that work for everyone involved. I am proficient in using a variety of technology tools to help me be more efficient and effective in my work. For example, I am skilled at using customer relationship management (CRM) software to manage my client database and track my sales pipeline.
Overview
19
19
years of professional experience
Work History
Relationship Manager
The Heart of Europe
01.2024 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Worked with Brokers and agents to facilitate communication and deliver personalized solutions to customers.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Senior Sales Executive
Phantom House Real Estate
06.2023 - 12.2023
- Manage the leads and guide the clients on a daily basis, providing support to achieve sales targets and fostering a high‑performance culture
- Achieve sales targets in alignment with overall business goals and performance to ensure objectives are met
- Conduct meeting with clients in developers' offices for deals closing
- Attend developers new project briefings to gain in‑depth knowledge and strategize on how to effective market and sell them
- Travel to various regions including Middle east, Africa, north Africa and GCC for roadshows to promote Dubai properties and attract potential clients and investors
- Do cold callings to generate interest from potential buyers
- Offers the new Dubai properties opportunity.
Owner relation manager
The first group
11.2021 - 06.2023
- Understand Customer needs and develop plans to address them
- Resolve customer complaints quickly and effectively
- Generate more deals from the owners by reloading them
- Implement Customer analysis to identify trends and opportunities to generate revenue
- Create positive relationships with new clients to help build the customer base
- Monitor and maintain customer satisfaction ratings.
Sales Manager
The first group
12.2014 - 07.2021
- Meeting regularly with clients to discuss their needs and concerns in order to identify new opportunities for sales growth
- Establishing and maintaining relationships with brokers and agents in order to develop new business opportunities
- Negotiating contracts with sellers to ensure that all parties are satisfied with the terms of the agreement
- Identifying opportunities in the market to increase sales volume or profit margins through new marketing strategies or product offerings
- Coordinating with other members of the team to prepare for events such as open houses or new home launches
- Presenting offers to sellers on behalf of clients in order to facilitate negotiation of price and terms of sale
- Reviewing market conditions and identifying trends that could impact prices or interest in a particular neighborhood or area
- Meeting regularly with clients to discuss their needs and concerns in order to identify new opportunities for sales growth
- Managing a team of real estate agents to ensure that they are meeting their goals and providing quality service to clients.
Sales Manager
Emirates vacation club
03.2013 - 12.2014
- Understand Customer needs and develop plans to address them
- Resolve customer complaints quickly and effectively
- Generate more deals from the owners by reloading them
- Implement Customer analysis to identify trends and opportunities to generate revenue
- Create positive relationships with new clients to help build the customer base
- Monitor and maintain customer satisfaction ratings.
Sales manager
Shams food industry
10.2009 - 12.2012
- Coached sales associates in product specifications, sales incentive and selling techniques, significantly increasing customer satisfaction rating
- Submitted reports to senior management to aid in business decision- making and planning
- Managed day-to-day staffing and handled scheduling for all store employees
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objective
- Recruited and trained top talent with focus on completing timely, performance evaluation, providing positive feedback and rewarding superior performance
- Studied target, markets and developed merchandising strategies.
Sales team leader
Go wealthy real estate.
02.2007 - 08.2009
- Built strong relationship with customers through positive attitude and attentive response
- Assisted the sales manager with new hire processing and existing training programs
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership
- Negotiated real estate contracts to navigate transaction between buyers.
Sales supervisor
Show time TV channels
09.2005 - 01.2007
- Exceeded goals through effective task prioritization and great work ethic
- Demonstrated respect, friendliness and willingness to help whenever needed
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Served customer in a friendly, efficient manner following outlined steps of service
- Delivered exceptional level of service to each customer by listening to concerns and answering question.
Sales team leader
Marriott vacation club
03.2023 - 08.2005
- Exceeded goals through effective task prioritization and great work ethic
- Maintained energy and enthusiasm in fast-paced environment
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved problems, improved operations and provided exceptional service
- Developed and maintained courteous and effective working relationships.
Education
Bachelor Of Information System - Computer Science
Cairo higher institute for languages and translation Egypt
07.2009
Diploma - Restaurant and Food Services Management
Cairo Institute for Tourism and Hotels
07.1994
Skills
- Excellent Knowledge of Microsoft Office
- CRM
- Sales Leadership
- Business Development
- Negotiation Skills
- Presentation skills
- Problem Solving
- Local Knowledge
- Time Management
- Flexibility
- Relationship Building
- Wealth management offerings
Timeline
Relationship Manager
The Heart of Europe
01.2024 - Current
Senior Sales Executive
Phantom House Real Estate
06.2023 - 12.2023
Sales team leader
Marriott vacation club
03.2023 - 08.2005
Owner relation manager
The first group
11.2021 - 06.2023
Sales Manager
The first group
12.2014 - 07.2021
Sales Manager
Emirates vacation club
03.2013 - 12.2014
Sales manager
Shams food industry
10.2009 - 12.2012
Sales team leader
Go wealthy real estate.
02.2007 - 08.2009
Sales supervisor
Show time TV channels
09.2005 - 01.2007
Bachelor Of Information System - Computer Science
Cairo higher institute for languages and translation Egypt
Diploma - Restaurant and Food Services Management
Cairo Institute for Tourism and Hotels
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