Ayman Qasim

⁠•Conducted preliminary customer due diligence (CDD) and assisted in onboarding clients in compliance with local and international KYC/AML regulations.
•Supported the Compliance Manager in monitoring transactions for suspicious activity and prepared initial reports for internal review.
•Assisted in performing gap analyses on internal policies vs. regulatory requirements and recommended process improvements.
•Maintained up-to-date records for regulatory filings, audit logs, and internal compliance documentation.
•Participated in regulatory audits and inspections by preparing required documentation and responding to information requests.
•Collaborated with front-line staff to ensure understanding and implementation of compliance controls and ethical banking practices.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Responded to customer requests for products, services and company information.