Results-driven ULD Management Professional experienced in stock inventory control, freighter planning, and cargo build-up and breakdown. Delivered operational improvements through effective team leadership and process enhancements, fostering a culture of clear communication and high morale. Focused on optimising cargo operations and supporting flight operations within airline cargo sector.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work history
Ground Operation and ULD Supervisor
Global Service Solution FZCO(Flypro) UAE
SHARJAH, UNITED ARAB EMIRATES
2025.01 - Current
Ensuring compliance with safety regulations, operational procedures, and company standards for both arrival and departure flights.
Managed timely submission of NAIC messages for all GSS flights and Flypro aircraft, ensuring compliance with 24-hour electronic message upload requirement.
Oversaw ULD operations, including weekly SCM, UCM, and CPM reporting, ULD inventory management, recovery coordination, and arranging additional ULD requirements in collaboration with clients and operational teams.
Coordinated catering arrangements, SHJ release, and handled requests to support efficient aircraft turnaround and smooth flight operations.
Processed EU ICS2 filings through TCE, ensuring compliance with European Union cargo security regulations and timely submission of required data.
Ensured accurate preparation and transmission of electronic cargo messages, including FFM, FHL, FBL, UWS, manifests, airway bills, and CSD's for departure and pre-arrival operations.
Monitored cargo delivery and build-up status at least two days prior to flight departure by coordinating with Ground Handling Agents (GHA) and customers, while verifying the nature of cargo and special handling requirements.
Conducted advance crew immigration and visa checks, coordinating with suppliers and relevant authorities to prevent transit-related operational disruptions.
Arranged crew hotel accommodations and transportation according to operational schedules and flight requirements.
Followed up on cargo documentation with respective stations and teams, maintained organised operational records, and ensured Dangerous Goods (DG) shipments were properly notified to Flypro in accordance with regulatory requirements.
Maintained proactive communication through emails, WhatsApp, and other channels to facilitate timely resolution of operational issues and effective coordination among stakeholders.
• Coordinated with flight crews regarding all ground operations arrangements, ensuring operational readiness and smooth handling processes.
Managed warehouse responsibilities, including ULD inventory control and maintaining warehouse conditions in compliance with SAA requirements.
Prepared and shared daily shift reports with internal teams to ensure clear operational handovers and continuous communication.
Monitored cargo loading and aircraft operations at SHJ and FJR airports where airport pass access was available, ensuring proper handling and adherence to operational standards.
Coordinated with the dispatcher team to manage special operational requirements and follow-up actions related to flight operations.
Generated, released, and safeguarded FLYPRO B (315) records, ensuring accurate documentation and secure record-keeping for operational reference and compliance purposes.
Oversaw daily ULD inventory management at multiple international stations ensuring accurate tracking and control.
Facilitated ULD allocation to guarantee aircraft readiness for timely departures.
Tracked ULD movements using airline tracking systems, ensuring accuracy of inventory records to support operational needs.
Compiled and validated weekly and monthly ULD reports, which included SCM, UCM, CPM, and damage assessments.
Managed ULD recovery and repositioning efforts to enhance fleet utilisation and mitigate shortages.
Communicated with ground handling agents, airports, and partner airlines to facilitate ULD exchange and recovery processes.
Organised emergency ULD transfers to assist with charter and ad-hoc flight operations.
Monitored and ensured ULD availability in alignment with flight schedules, cargo needs, and operational priorities.
Conducted investigations into ULD discrepancies, losses, and delays, implementing corrective measures to improve tracking accuracy.
Tracked damaged ULDs while coordinating repair, replacement, and their return to operational status.
Monitored and enforced compliance with IATA ULD regulations, airline procedures, and safety standards.
Collaborated with cargo operations, load control, and warehouse teams to ensure efficient ULD utilisation.
Ensured all ULD transfers, receipts, handovers, and interline exchanges were accurately documented.
Assisted in special cargo operations by providing specific ULD configurations and necessary equipment.
Tracked ULD stock levels at stations and recommended repositioning strategies to avoid operational disruptions.
Developed ULD movement forecasts to assist in operational planning for charter flights.
Communicated with vendors and handling agents to manage ULD storage, maintenance, and availability.
Acted swiftly to operational disruptions by arranging alternative solutions for ULD needs.
Performed regular reconciliations of ULD inventories, addressing and resolving any discrepancies found.
Enhanced ULD utilisation by implementing effective planning strategies to minimise unnecessary repositioning costs.
Cargo Agent (ULD Coordinator)
Al Salamah Group (SAL), RIYADH, KSA
RIYADH, SAUDI ARABIA
2023.12 - 2024.12
Coordinated ULD availability and tracked ULD movements across flights and locations to support operational flow.
Managed cargo build-up operations to ensure timely processing and adherence to airline standards
Managing cargo build-up and breakdown, ensuring compliance with airline and IATA standards.
Liaised with airlines to facilitate seamless cargo transfer and enhance operational efficiency.: Liaising with multiple airlines for smooth cargo transfer and operational synchronization.
Ensured Serviceability of ULDs: Inspecting ULDs to ensure they meet safety and operational standards.
Performed regular stock inventory checks for ULDs to ensure accurate tracking and availability.: Regularly conducting stock checks for ULDs to maintain accuracy in inventory management.
CARGO AGENT (EXPORT AND IMPORT)
Al salamah group(saudia cargo)
riyadh, Saudi Arabia
2021.12 - 2023.12
Monitored Flight Operations: Overseeing C-Jet flight operations to ensure cargo safety and efficiency in all processes.
Managed Cargo Build-Up: Coordinating cargo build-up and breakdown, ensuring proper load distribution and securing cargo as per airline regulations.
Performed Stock Checks: Conducting regular inventory checks for ULDs and other cargo-related equipment to ensure accurate stock levels.
Planned RFS Operations: Coordinating and planning Road Feeder Services (RFS) for timely cargo delivery and ensuring smooth intermodal transfers.
Freighter Planning: Developing and implementing freighter schedules to optimize cargo handling and maximize load capacity.
Prepared and managed shipping documentation, ensuring accuracy of airway bills and customs clearance papers to facilitate smooth cargo transit. Ensuring the accurate preparation and management of shipping documentation, including airway bills and customs clearance papers.
Managed relationships with customs authorities to facilitate cargo clearance.: Managing relationships with customs authorities and handling GID procedures for clearance to ensure compliance with regulations.
Supervised maintenance of cargo handling equipment and facilities, ensuring operational readiness for efficient cargo processing.
Ensured swift clearance of goods through customs using expertise in tariff systems and import-export laws.
Maintained communication with customers for updates on shipment status.
Rectified errors promptly in shipping documentation, prevented potential legal complications.