Khadeeja Ishak Hussain

* Prepare and maintain Monthly Sales Summary Reports and Sales Reports.
* Generate and monitor Monthly Asset Sales Reports.
* Manage and coordinate tenant permits and approvals.
* Track and maintain Annual Maintenance Contracts (AMCs), ensuring validity and compliance.
* Coordinate with internal and external stakeholders on marketing campaigns, promotions, and events.
* Handle parking management activities, including parking access requests, registrations, and issue resolution.
* Support Public Relations (PR) activities and coordinate communications with tenants and stakeholders.
* Review, maintain, and follow up on incident reports received from the security team.
* Prepare observation reports, maintain trackers, and monitor corrective actions.
* Conduct, compile, and analyze customer surveys and feedback to identify service improvement opportunities.
* Prepare periodic reports and trackers, ensuring accurate record keeping and timely follow-up.
* Coordinate with various departments to resolve tenant and customer concerns efficiently.

Adapted quickly to changing environments whilst maintaining high work standards.

Provided top-notch customer service for increased client retention.

Developed strong working relationships with stakeholders to foster cooperation.

• Provided exceptional customer service, addressing and resolving tenant inquiries and concerns efficiently.
• Managed tenant issues related to permitted use, ensuring compliance with property regulations and guidelines.
• Verified and ensured the validity of Authorised Maintenance Contractors (AMCs) for tenant services.
• Conducted regular follow-ups with tenants to ensure satisfaction and address any ongoing issues.
• Compiled and updated detailed reports on customer interactions to track service quality.
• Collected and analysed data and feedback from key customers to identify service improvements.
• Demonstrated proactive environmental behaviour by resolving issues and troubleshooting problems effectively.

• Create and maintain reports about customer interactions.
• Attend monthly staff meetings.
• Participate in team-building activities.
• Develop a rapport with customers.
• Encourage customers to complete surveys.
• Ability to multitask and be flexible.
• Completion of Task on time.
• Handling of Duty Manager Phone.
• Resolving issues and troubleshooting the problems.
• Providing proactive customer outreach.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Handling customer reviews

• Ensure the delivery process completion within the promised time to the customers, through an extensive coordination with our partners.
• Handled outbound calls with customers to insure the highest quality assurance standards of our service are being met.
• Support the partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers).
• Provide operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement.
• Convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes.
• Provide support for the team on daily subtasks & projects as to identify your next area of growth.

• Customer services including LPOS, checking guests in and out.
• Controlling play environment.
• Maintaining sales receipts and records.
• Meeting sales set targets.
• Hosting parties and events.
• Assisting customer’s kids during activities.
• Supervising guests and ensuring safety of the place.

• Assisted customer’s enquiries by providing information on products and services prior to shipping.
• Capture booking data in methodical manner- validating information provided.
• Ensure service checks are completed and customer advised accordingly of any restrictions or additional information requirements.
• Provided quality and professional services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
• Provided full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.
• Handled all trace enquiries in accordance with service standards and processes.
• Delivered best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
• Responded to customer queries regarding information on prices, customs requirements etc.
• Liaise with other departments and Operations to address issues on service recovery.