Azmir Miah
Waiter
Sharjah
Summary
Dedicated hospitality service professional with history of meeting company goals utilizing consistent and organized practices. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Waiter
CAYA Restaurent,AL ABBAR Company,Sharjah
Sharjah
07.2022 - 12.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Managed food resources, memorized orders and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waiter
Rose view hotel
Sylhet
01.2021 - 11.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Cashier
FIZA and Co.
Sylhet,Bangladesh, Bangladesh
04.2019 - 12.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Receptionist
Radisson Blu hotel
Chattagram
01.2017 - 04.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Responded to inquiries from callers seeking information.
- Provided callers with address, directions, company website and related information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Education
High School Diploma -
Sofir Uddin High School And College
Sylhet,Bangladesh 01.2005 - 05.2011
Associate of Arts - Sociology
Sofir Uddin High School And College
Sylhet,Bangladesh 08.2011 - 12.2013
Bachelor of Social Science - Sociology
MC College,Sylhet
Sylhet,Bangladesh 01.2014 - Current
Skills
Upselling techniques
Daily specials memorization
Menu presentation
Dining area maintenance
Front-of-house display creation
Guest relations
Order accuracy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Dream is not that which you see while sleeping.
It's something that does not let you sleep
APJ Abdul Kalam
Timeline
Waiter
CAYA Restaurent,AL ABBAR Company,Sharjah
07.2022 - 12.2022
Waiter
Rose view hotel
01.2021 - 11.2021
Cashier
FIZA and Co.
04.2019 - 12.2020
Receptionist
Radisson Blu hotel
01.2017 - 04.2019
Bachelor of Social Science - Sociology
MC College,Sylhet
01.2014 - Current
Associate of Arts - Sociology
Sofir Uddin High School And College
08.2011 - 12.2013
High School Diploma -
Sofir Uddin High School And College
01.2005 - 05.2011