Azzam Mahmoud
Dubai
Summary
Dynamic Tour Guide with a proven track record at Expo Dubai 2020, adept in handling high-stress situations and enhancing customer loyalty through exceptional dispute resolution. Demonstrates creativity and leadership, effectively managing groups up to 15, ensuring engaging and educational experiences. Excels in communication, showcasing a rapid learning ability and attention to detail for continuous professional develops Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
School Operations Supervisor
Expo City Cop28
09.2023 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Tour Guide
Expo City Dubai
07.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Tour Guide
Expo Dubai 2020
08.2021 - 04.2022
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Demonstrated superior professionalism while interacting with customers and vendors.
Tour Guide
Dubai Safari Park
11.2020 - 05.2021
- Guided groups of up to 15 people on scheduled tours.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Education
High School Diploma -
Alnwabig
Sudan04.2012
Skills
- Communication Skills ability to deal with multi cultural people
- Creativity
- Ability to Work Under Pressure And Hard worker
- Problem Solver
- Leadership skills Ability to Handle group of people
- Fast Learner able to be more developed in short period of time in order step forward
- Attention to Details
Timeline
School Operations Supervisor
Expo City Cop28
09.2023 - 11.2023
Tour Guide
Expo City Dubai
07.2022 - 09.2023
Tour Guide
Expo Dubai 2020
08.2021 - 04.2022
Tour Guide
Dubai Safari Park
11.2020 - 05.2021
High School Diploma -
Alnwabig
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