Jackson S. Rato
Dubai
Summary
Experienced Security Systems Engineer with over two decades of expertise in design, installation, and upkeep of integrated security solutions including CCTV, access control, and alarm systems. Demonstrated track record of successfully implementing cutting-edge security technologies to protect assets and ensure personnel safety. Proven ability to troubleshoot and resolve complex security system issues efficiently, enhancing operational effectiveness. Committed to staying abreast of industry trends and advancements to deliver top-notch security solutions for clients.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Regional Trainer and Technical Support Manager
Bosch Security Systems
01.2020 - 01.2025
- To certify partners, vendors, and system integrators in product implementation and configuration.
- Ensuring smooth product implementation by resolving on-site technical challenges and providing expert support
- Handling technical escalations and field issues
- Delivered training to over [Number] staff members and quality assurance teams while managing employees to maximize performance.
Video Systems Design and Pre-Sales Engineer
Bosch Security Systems
01.2014 - 01.2020
- Designed end-to-end video surveillance solutions for enterprise clients.
- Led technical proposals, system architecture, and customer proof-of-concepts (POCs).
- Supported sales teams with product expertise and ROI-driven system designs.
Project Engineer – Burj Khalifa IP CCTV System
Bosch Security Systems
01.2012 - 01.2014
- Successfully completed and handed over the world’s tallest building’s Bosch CCTV system, coordinating with stakeholders to resolve final technical and operational challenges.
- Executed system finalization, integration testing, and performance optimization for Bosch’s video surveillance solution in this high-profile mega-project.
Operations Team Leader
Johnson Controls
11.2006 - 03.2012
- Spearheaded on-site commissioning, testing, and handover of complex CCTV systems for high-value projects, including the Burj Khalifa.
- Verified system functionality, resolved post-installation issues, and ensured compliance with design specs and client SLAs.
- Led client training, as-built documentation, and final sign-off, ensuring seamless project closure.
Network Engineer
Kobian Distribution LLC
05.1998 - 01.2002
- Implemented, and maintained enterprise network infrastructure to ensure seamless connectivity and security.
- Troubleshot network issues, optimized performance, and provided technical support for internal teams for Pc, printers and wireless LAN.
- Configured and maintained routers, switches, Desktop PC's, printers etc.
Network Engineer
City Computer
08.1995 - 01.1996
- Provided network support, troubleshooting, and maintenance for banking clients, ensuring high availability and security.
- Ensuring, uninterrupted operations through proactive maintenance and rapid issue resolution."
Education
Diploma -
Computer Engineering
Diploma - ITI
Television Technology
Skills
- CCTV (IP/Analog)
- Hikvision
- Axis
- Bosch
- Milestone XProtect
- Genetec (Omincast, Security Center)
- Fiber optic sensing
- At the edge analytics
- System side troubleshooting
- Technical support coordination
- Proposal development
- Presales support
- Enhancement proposals
- Team leadership
- Maintenance operations
- POC conduct
- Product demonstration
- VMS Operator training
- Enhancement proposals
- Team leadership
- Maintenance operations
- POC conduct
- Product demonstration
- VMS Operator training
- Enhancement proposals
- Team leadership
- Maintenance operations
- POC conduct
- Product demonstration
- VMS Operator training
Certification
- Video Systems Camera Technical (Expert Level)
- Bosch Video Management System (Expert and Master Level)
- DIVAR IP AIO technical (Expert Level)
- Bosch Video Analytics (Master Level)
- Cyber Security for video systems certified (Master Level)
- Pelco Endura Certified System Technician (PCST)
- Cisco Certified Network Associate (CCNA) – Networking
- Microsoft Certified Professional (MCP)
- Microsoft Certified Systems Engineer (MCSE)
- Dubai Police Academy (Security Systems installer)
Languages
English
Hindi
Konkani
Significant Projects
- AMROC Aircraft maintenance company, Al Ain, Bosch Video Management system
- Cityland mall, Dubai, Bosch Video Management system
- Burj Khalifa, Dubai, Bosch IP CCTV System
- Etisalat: (Enterprise Projects), Multiple sites in UAE, Video System, JCI DVNS Integration
- World Trade center, Dubai, Pelco Endura IP CCTV System commissioning
- Pectrofac, Abu Dhabi and Sharjah, Pelco Analogue CCTV system Commissioning
- The Executive Office (TEO Tower), Health Care City, Dubai, Bosch Video Management system
- Almas Tower, JLT, Dubai, Pelco Analogue CCTV system Commissioning
Personal Information
- Date of Birth: 09/30/67
- Nationality: Indian
- Marital Status: Married
- Religion: Roman Catholic
- Visa Status: Employment
Hobbies and Interests
- Football
- Volleyball
- Music
Education And Qualifications
- Diploma in Computer Engineering
- Microsoft Certified Systems Engineer (MCSE 2000)
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA 3)
- Diploma in Television Technology (ITI)
Timeline
Regional Trainer and Technical Support Manager
Bosch Security Systems
01.2020 - 01.2025
Video Systems Design and Pre-Sales Engineer
Bosch Security Systems
01.2014 - 01.2020
Project Engineer – Burj Khalifa IP CCTV System
Bosch Security Systems
01.2012 - 01.2014
Operations Team Leader
Johnson Controls
11.2006 - 03.2012
Network Engineer
Kobian Distribution LLC
05.1998 - 01.2002
Network Engineer
City Computer
08.1995 - 01.1996
Diploma - ITI
Television Technology
Diploma -
Computer Engineering
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