Bagila Zhexekova

Sales Manager

• Streamlined client-to-end-user processes, enhancing service delivery and satisfaction.
• Expanded partner service offerings, directly increasing profitability and market reach.
• Successfully onboarded 50+ new corporate clients, driving business expansion.
• Maintained strong client relationships through exceptional service, securing repeat business.
• Implemented strategic sales plans to diversify and strengthen revenue streams.

February 2023-December 2024

ChocoFamily Holding - Key Account Manager

• Conducted market research and acquired new clients, expanding the company's customer base.
• Organized negotiations and established strategic partnerships to drive business growth.
• Managed client accounts, ensuring high service standards and repeat sales.
• Resolved disputes and handled complaints, maintaining a 90%+ customer satisfaction rate.
• Planned corporate events and enhanced the company's brand reputation.
• Coordinated cross-departmental collaboration to ensure timely project delivery.

June 2022 - February 2023

Bank CenterCredit - Key account manager

• Prepared bank guarantees – full-cycle processing (document analysis, risk assessment, approval coordination, and execution oversight).
• Identified client needs – developed tailored financial solutions aligned with business objectives.
• Liaised between clients and internal departments (Credit Committee, Legal, Risk & Compliance), reducing guarantee issuance time by 25%.
• Resolved complex client requests (deferrals, restructuring) for both resident and non-resident clients, maintaining 100% key account retention.
  

September 2016- June 2022

Eurasian Broker Company - Sales Manager

• Executed cold/warm calls and conducted B2B negotiations with prospects.
• Managed end-to-end deal flow from initial contact to final settlement.
• Served as liaison between clients and legal/operations teams.
• Trained new hires on company products and sales processes
• Verified full documentation packages for transaction compliance.