Balraj Singh
Dubai,United Arab Emirates
Summary
Dynamic Customer Service Executive with a proven track record at Bank, enhancing customer satisfaction through effective complaint handling and problem-solving. Skilled in CRM software and training, I consistently improved feedback scores and reduced call times, fostering a collaborative environment that prioritized customer engagement and timely issue resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Saraswat Bank
03.2021 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Call Center Executive
Shriram Finance Corporation Pvt
02.2020 - 01.2021
- Trained team members on performance metrics and consumer behavior identification.
- Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
- Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
- Balanced multiple tasks simultaneously while meeting deadlines, ensuring consistent service levels were maintained in a high-pressure environment.
Education
Diploma - Diploma in Aviation
Frankfinn Institute of Air Hostess Training
Thane Navi Mumbai05-2019
High School Diploma -
DG.Tatkare High School
Kalamboli Navi Mumbai02-2017
High School Diploma - Commerce
Saint Joseph High School
Kalamboli Navi Mumbai03-2015
Skills
Complaint handling
Customer engagement
Customer relationship management
Customer needs assessment
Public speaking
Problem-solving
Understanding customer needs
Certification
Aviation Certifcate in Hospitality, Travel Management & Aviation.
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
Saraswat Bank
03.2021 - 06.2023
Call Center Executive
Shriram Finance Corporation Pvt
02.2020 - 01.2021
Diploma - Diploma in Aviation
Frankfinn Institute of Air Hostess Training
High School Diploma -
DG.Tatkare High School
High School Diploma - Commerce
Saint Joseph High School
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