Basil Gafoor
IT Support Engineer
Abudhabi
Summary
Highly skilled and dedicated IT Support Engineer and IT Administrator with 3 years of experience in providing exceptional technical support and maintaining the smooth operation of IT systems. Proficient in troubleshooting hardware and software issues, implementing effective solutions, and ensuring optimal performance. Strong communication and problem-solving skills. Seeking a challenging role to utilize expertise and contribute to the success of an organization.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
IT Support Engineer
Tristar Engineering and Construction Llc
02.2023 - Current
- Managing and maintaining company's IT infrastructure, including servers, networks, and systems.
- Installation and configuration of multiple software applications like Zktecho biometric device server and standalone based, Virtualbox, Veeam backup and disaster recovery.
- Supporting and installation and troubleshooting over 100+ user on IT issues end user PCs, PBX Telephones, Printers, Video conferencing System and Router onsite or remote to customer specifications.
- Provide level 1 & 2 technical support requests in a timely manner and help to end-users
- Managing and supporting Office 365, office 2019,2016,2010 and related software's
- Monitoring System Performance and Troubleshooting Issues
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints
- Established strict access controls based on role-based policies, enhancing organizational compliance standards
- Performed network security design and integration duties
Onsite Support Engineer
CaxuTech
01.2022 - 11.2022
- Providing technical support and troubleshooting assistance to end-users regarding hardware, software, and network issues.
- Installing and operating Windows desktop and server operating systems.
- TCP/IP networking, hardware maintenance and repair.
- Training new employees.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
SOC Analyst
Wattlecorp Cybersecurity Labs
02.2020 - 10.2022
- At wattlecorp we used to perform security assessment and advice to clients in support for their risk management.
- provided initial response and managed IT incidents and requests.
- Maintained logs for all computer activities.
- Conducted security audits to identify vulnerabilities.
- Performed both External and Internal Network Infrastructure Vulnerability.
Education
Bachelor of Computer Application - Computer And Information Sciences
Rabindranath Tagore University
04.2001 -
High School Diploma -
Sharjah Indian School
04.2001 -
Skills
- Network Administration
Hardware troubleshooting
Server Management
Database Administration
Disaster Recovery
Remote Support
Certification
Certified Network Security Speciality (CNSS)
Languages
ENGLISH
HINDI
MALAYALAM
Timeline
IT Support Engineer
Tristar Engineering and Construction Llc
02.2023 - Current
Onsite Support Engineer
CaxuTech
01.2022 - 11.2022
SOC Analyst
Wattlecorp Cybersecurity Labs
02.2020 - 10.2022
Bachelor of Computer Application - Computer And Information Sciences
Rabindranath Tagore University
04.2001 -
High School Diploma -
Sharjah Indian School
04.2001 -
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