Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bassel Bou Hamdan

Flight Purser
Dubai

Summary

Dynamic and results-driven Flight Purser, recognized for exceptional leadership and conflict resolution skills.

Professional in aviation with strong background in managing in-flight services and ensuring passenger satisfaction through effective service recovery and meticulous attention to details. Proven ability to lead and collaborate with crew members, adapting seamlessly to changing needs while maintaining high standards. Known for reliability and decision making.

Overview

24
24
years of professional experience

Work History

Flight Purser

Emirates Airlines
Dubai
01.2015 - Current
  • Ensure standards of safety and security are met in line with corporate requirements, local civil aviation, government legislation and international standards.
  • Conduct timely and motivational briefing sessions prior to flights. Allocate manpower resources appropriately considering grade, skill level, qualifications, languages and customer profiles.
  • Be a role model to cabin crew through motivational and inspirational leadership.
  • Provide feedback, guidance and direction to all team members to ensure standards are met, and conduct performance reviews covering overall performance onboard.
  • Ensure customer complaints are fully investigated, managed effectively and appropriate service recovery is applied.
  • Act as brand ambassador by demonstrating a positive and professional image while representing the company.

Senior Flight Steward

Emirates Airlines
Dubai
01.2010 - 12.2014
  • Fully responsible of owning my cabin by managing resources and maintaining standards.
  • Share responsibility with the purser to ensure safe and secure operation of the aircraft.
  • Ensure that customers are consistently provided with highest quality of customer service.
  • Provide guidance, direction and feedback to team members.
  • Ensure timely and open communication with the purser and flight crew through out the flight.

Cabin Crew Member

Emirates Airlines
Dubai
07.2007 - 01.2011
  • Thoroughly prepare for each flight by updating self with the latest onboard updates.
  • Demonstrate excellent knowledge of emirates products including menu items and beverage choices.
  • Display a warm, friendly and courteous attitude.
  • Ensure customers safety and comfort through out the flight.
  • Contribute as an active and supportive team member. Work in accordance with chain of command.

Passenger Service Agent

Dnata
Dubai
01.2005 - 05.2007
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Collaborated with airline personnel to facilitate seamless coordination between departments.

Head Waiter

Marriott Beirut
Beirut
03.2001 - 12.2004
  • Greeted new guests, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Assisted in organizing outside catering events for up to 800 guests per event.

Education

Bachelor of Arts - International Hospitality And Tourism Management

C & E American University
Beirut, Lebanon
04.2001 -

Skills

  • Effective leadership

  • Reliable time management

  • Immaculate image standards

  • Thoroughness in documentation accuracy

  • Cross-cultural understanding

  • Proficient conflict resolution

  • Decision-making

  • Effective leadership

Timeline

Flight Purser

Emirates Airlines
01.2015 - Current

Senior Flight Steward

Emirates Airlines
01.2010 - 12.2014

Cabin Crew Member

Emirates Airlines
07.2007 - 01.2011

Passenger Service Agent

Dnata
01.2005 - 05.2007

Bachelor of Arts - International Hospitality And Tourism Management

C & E American University
04.2001 -

Head Waiter

Marriott Beirut
03.2001 - 12.2004

Similar Profiles

CREATE PROFILE
Bassel Bou HamdanFlight Purser